MCLEAN, Va.--(BUSINESS WIRE)--NTT DATA Services, a recognized leader in global technology services, announced today the company has extended its contract with Georgia Technology Authority (GTA) to expand its scope of work. For the past nine years, NTT DATA Services has supported State of Georgia employees across more than 41,000 computers and operating systems.
The GTA manages the delivery of IT infrastructure services to 85 of Georgia’s executive branch agencies and managed network services to 1,300 state and local government entities. The state’s IT infrastructure services encompass mainframes, servers, service desk, end user computing, email, disaster recovery and security.
“We’re extremely proud of our work with GTA and the results we’ve delivered for the state’s employees and the people they serve,” said Chris Merdon, senior vice president, public sector, NTT DATA Services. “We look forward to continuing to drive innovation in the state’s IT capabilities through emerging technologies and best practices.”
Future NTT DATA Services implementations for GTA include:
- New IT service centers – “Tech Bars” – throughout the state for convenient, walk-in service for state employees.
- An innovation fund designed to set aside a percentage of revenue to invest in and implement future innovation.
- A rollout of self-healing tools designed to automatically identify and fix issues prior to a service disruption.
“NTT DATA Services is a valued and trusted partner for us,” said Dean Johnson, chief operating officer, Georgia Technology Authority. “Their team has been integral to our success in meeting the state’s business objectives, including providing secure, reliable delivery of end-user computing services designed to improve the overall customer experience.”
Additionally, NTT DATA Services will work with GTA to implement a virtual desktop infrastructure, as well as customized solutions to simplify billing, transferring ownership of existing hardware and providing 24-hour support to improve the end-user experience.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process outsourcing services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 110,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
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