SANTA BARBARA, Calif.--(BUSINESS WIRE)--Lewan and Virteva, two leading Managed Service Providers, are growing their bottom lines with LogicMonitor®, the leading SaaS-based performance monitoring platform for Service Providers. LogicMonitor’s Service Provider Platform™ delivers speed to teams diagnosing infrastructure problems, and increased visibility across distributed client IT infrastructures leading to new revenue and the ability to scale with rapid growth.
Service Providers need technology solutions that can keep up with increasingly complex and geographically dispersed client environments, while also increasing their bottom line. “We’ve been able to provide more value to our customers quickly, as well as monetize monitoring to fuel our own growth and expansion,” said Wray Smith, VP of Technology Services at Lewan.
Visibility Generates New Revenue for Lewan Technology
Lewan Technology, an IT solution provider in Denver, CO, uses LogicMonitor to generate revenue by packaging monitoring services into a Monitoring-as-a-Service model. The comprehensive visibility delivered by LogicMonitor allows Lewan to help its customers increase troubleshooting efficiency in the challenging cloud environment and manage complex networks.
“Monitoring-as-a-Service means we take care of the installation of LogicMonitor and tune it to customer use case, but the alerts go to the customer,” said Smith. “LogicMonitor’s service provider-friendly model enables us to do that. Unlike other products, there are no premises-based licenses and no need to dedicate infrastructure to support it. The platform has given us a fruitful way to capture revenue from monitoring.”
Virteva Monitors More and Reduces Alert Noise
Virteva is a Minneapolis-based IT managed service provider that offers a suite of ‘as-a-service’ solutions for ServiceNow and Microsoft cloud environments. They reduced costs and increased operational efficiencies by replacing multiple monitoring tools with a single solution.
Now with LogicMonitor, Virteva offers clients an unprecedented view into their IT infrastructures, decreasing the number of support tickets generated and allowing for faster fixes and less uncertainty. The breadth of LogicMonitor’s capabilities and its extensible platform allowed Virteva to replace multiple tools with one integrated system. This resulted in improved reporting and significant reduction of alert noise. Plus, Virteva reduced monthly alerts from 5,000 to less than 300.
“Before LogicMonitor, getting a total view of infrastructure and responding effectively to alerts was a painstaking process,” said Matt Kerfoot, infrastructure technician at Virteva. “Having one tool allows for faster fixes and it’s made us more proactive. Alerts are now an opportunity to avoid issues, rather than a notification that we had issues.”
LogicMonitor unveiled its Service Provider Platform in June 2017. The Platform customizes SaaS-based performance monitoring to meet the specific business needs of Service Providers. Platform users gain access to shareable dashboards, detailed reporting, and multi-tenancy which enables child account capability and granular, role-based access control so MSPs can be precise in client communications. Actionable performance insights, automated device discovery, and the 100 percent SaaS-based architecture work together to bring Service Providers faster client on-boarding, improved issue-resolution times, and a monitoring-as-a-service path to new revenue channels.
View the full Lewan case study here.
View the full Virteva case study here.
LogicMonitor® is the leading SaaS-based performance monitoring platform for Enterprise IT. Its dedicated Service Provider Platform is tailored to the needs of Service Providers, providing end-to-end visibility across distributed client infrastructure. Actionable performance insights, automated device discovery, and the 100 percent SaaS-based architecture work together to bring Service Providers faster client on-boarding, improved issue-resolution times, and a monitoring-as-a-service path to new revenue channels.