LiveVox Discusses How Cloud is Embedding Multichannel Consent in the Contact Center

• LiveVox legal counsel joins digital technology and contact center operations experts to discuss the key components of effective multichannel consent management and how cloud is enabling a simplified path to integrating them
• By embedding and centralizing consent capture functions across customer contact points, cloud is accelerating the adoption of non-voice channels with multichannel workflows rooted in risk-mitigation
• The webinar, “Components of Multichannel Consent” takes place Thursday, February 15^th at 11:00am PT / 2pm ET – REGISTER HERE

SAN FRANCISCO--(BUSINESS WIRE)--LiveVox Inc., a leading provider of cloud channel of choice communications solutions, announced that it will host a webinar discussing how cloud is accelerating multichannel adoption by embedding and centralizing multichannel consent management functions across customer touchpoints. Led by LiveVox legal counsel alongside digital and operations experts, the webinar takes place Thursday, February 15^th at 11am PT/ 2pm ET. To register, click here.

On the event, Boris Grinshpun, GM of CRM Product Group, states, “At LiveVox, we’ve recognized that customer consent management is key to unlocking multichannel adoption for contact centers in highly regulated environments. One of the fundamental challenges hindering an effective solution has been the siloed and layered approach to multichannel outreach. This lack of integration has not only resulted in a disconnected multichannel experience, but also makes it virtually impossible for a contact centers to manage compounding channel preferences. I’m excited to share how cloud is paving a new, accelerated path to addressing these issues.”

The demand for multichannel is on the rise, don’t get left behind. Register for the webinar today! Register here

About the event:

• EVENT: Components of Multichannel Consent Management
• DATE/TIME: Thursday, February 15^th, 2018 at 11:00am PT / 2pm ET
• SPEAKERS:
  • Mark Mallah, General Counsel, LiveVox, Inc.
  • Boris Grinshpun, General Manager of CRM Product Group, LiveVox, Inc
  • Dusty Whitesell, Chief Evangelist, LiveVox, Inc.

About LiveVox, Inc.
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 9 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at [e-mail]