LONDON--(BUSINESS WIRE)--Technavio analysts forecast the global office and contact center headsets market to grow at a CAGR of approximately 13% during the forecast period, according to their latest report.
The research study covers the present scenario and growth prospects of the global office and contact center headsets market for 2017-2021. To calculate the market size, the report considers the revenue generated from the sales of professional headsets.
The global office and contact center headset is expected to continue to grow at a decent rate during the forecast period. One of the major factors driving the market is the replacement of obsolete headsets in offices with new technologically advanced headsets that are being introduced in the market. The market is also expected to witness moderate growth in the number of agents working in contact centers, which will likely increase the demand for headsets.
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Technavio analysts highlight the following three factors that are contributing to the growth of the global office and contact center headsets market:
- Increased user productivity
- Low risk of health complications
- Headsets provide better voice clarity and noise cancellation
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Increased user productivity
The use of headsets in offices and call centers increases employee efficiency and productivity. Headsets allow users to multi-task while also attending calls or listening to music. Headsets largely aim at helping users keep their hands free so that they can engage themselves in other tasks, such as taking notes or performing other daily office tasks, without any interruption. Cordless headsets provide users the freedom to move around the perimeter of their workspace during phone calls. This allows users to gather related material and resources that may be important for calls.
Low risk of health complications
Desk phones and cellphones emit and receive signals using radio waves. A number of studies led by scientists across the world have established that prolonged exposure to radio waves is harmful to the human body. Holding a phone for long durations can be an uncomfortable experience for users. The device is likely to get heated up, which can be harmful to the ear.
Ujjwal Doshi, a lead consumer electronics research analyst at Technavio, says, “Plantronics, one of the global leading office headset manufacturers, offers office and contact center headsets. With the use of these headsets, users are less likely to have symptoms of tension in the muscles of the neck, shoulder, or upper back while performing daily office tasks compared with regular handset users.”
Headsets provide better voice clarity and noise cancellation
“Headsets provide better sound and speech quality compared with regular cellphones and desk phone receivers. While using a headset, the microphone will remain in the same position as set by the user until it is manually adjusted. This facilitates consistent communications and allows the party at the other end to hear better,” adds Ujjwal.
Headsets provide better voice clarity and noise cancellation during calls. Many headsets come equipped with the noise-canceling technology, which provide high voice clarity while attending calls. The noise-canceling technology filters the background noise and optimizes the sounds transferred for better voice clarity.
Top vendors:
- Jabra
- Logitech
- Plantronics
- Sennheiser
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