DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Customer Self-Service Software Market - Global Forecast to 2021" report to their offering.
The customer self-service (CSS) software market size is estimated to grow from USD 4.33 billion in 2016 to USD 9.38 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 16.7% due increasing availability of various customer service touch points and increasing need among the companies to enhance their overall customer experience.
In addition, increasing productivity and reduction of operational costs has also led to an increasing demand for CSS services and solutions. However, factors such as hesitation among organization's employees to adapt new self-service technologies and less awareness among customers is the major factor restraining the overall growth of the market.
In 2016, Web self-service is expected to dominate the solution segment in the CSS software market. As this solution is used as a digital support mechanism by many organizations, which enables the customers and employees in the organization to self-assist themselves by providing access to information and perform routine tasks over the internet.
APAC is estimated to grow at the highest rate during the forecast period as organizations in this region are looking to adapt CSS solutions to meet the demand of dynamic customer base as well as SMEs are also acknowledging the importance of CSS solutions and are receptive towards considering dedicated self-care application.
Companies Mentioned:
- Answerdash, Inc.
- Aptean Corporation
- Aspect Software, Inc.
- Avaya, Inc.
- BMC Software, Inc.
- Creative Virtual
- Egain Corporation
- Freshdesk, Inc.
- Happyfox, Inc.
- Inbenta Technologies, Inc.
- Microsoft Corporation
- Nanorep Technologies Ltd.
- Nuance Communications, Inc.
- Oracle Corporation
- Recursive Labs, Inc.
- SAP SE
- Salesforce.Com, Inc.
- Unblu, Inc.
- Verint Systems, Inc.
-
Zendesk, Inc.
Key Topics Covered:
1 Introduction
2 Research Methodology
3 Executive Summary
4 Premium Insights
5 Market Overview
6 Industry Trends
7 Customer Self-Service Software Market Analysis, By Type
8 Customer Self-Service Software Market Analysis, By Deployment Type
9 Customer Self-Service Software Market Analysis, By Vertical
10 Geographic Analysis
11 Competitive Landscape
12 Company Profiles
For more information about this report visit http://www.researchandmarkets.com/research/6lsdz7/customer
