TAMPA, Fla.--(BUSINESS WIRE)--ELM Resources, a leading provider of technology products and services to higher education, announced today that it has completed its 22nd and most successful private loan peak processing season to date. During ELM’s three highest volume months of July, August and September, ELM processed significant increases over 2015 in certifications and disbursements via ELMOne, the latest tool that combines its customers’ interactions with all of ELM’s products into one simple and easy-to-use system.
Throughout the 2016 peak season, ELM maintained the reliability and highest levels of service it has established over the last several years. The ELM National Service Center exceeded all performance levels, ELM systems maintained their standard of 100% availability, and ELM’s overall Customer Satisfaction ratings continued above 95% for the fifth straight year.
“ELM was excited to be able to provide our schools with a new end-to-end solution ahead of this year’s peak season,” says Phillip Wade, ELM’s CIO/COO. “With over 50% of our user interactions already on the ELMOne system, we have measured substantial gains in user productivity, reducing interaction times in most cases by over 20%. ELM has established a strong feedback loop with our customers and coupled with an agile operations philosophy, we will be able to continue to quickly evolve the systems based upon our users’ needs.”
“This November, ELM celebrates its 22nd year of serving the student loan industry,” says Jon Veenis, ELM’s CEO and President. “ELM continues to grow based on our solid financial and operational planning and the high demand in the marketplace for our services from both schools and lenders. Since the start of 2016, we have welcomed several new lenders and realized substantial growth in the number of schools that utilize ELM to streamline the processing of private loans and assist their students with lender selection.”
For more information regarding ELMOne or any of ELM’s individual products – ELMNet for processing private loans, ELM NDN for receiving and returning private loan funds, and ELMSelect for online lender comparison – contact ELM directly at (866) 524-8198 or via e-mail at firstname.lastname@example.org.
About ELM Resources: ELM Resources began in 1994 and is the only not-for-profit mutual benefit corporation serving the student loan industry today, including colleges, universities, lenders, students and families. ELM provides a common, non-proprietary and open data exchange and disbursement system that seamlessly links the diverse computing platforms of schools and lenders through its industry leading products, ELMNet, ELM NDN and ELMSelect. Over 1,800 campuses use ELM Resources for private student loan management. More information about ELM Resources is available at: www.elmresources.com.