LAKELAND, Fla.--(BUSINESS WIRE)--Publix Pharmacy ranked “Highest in Customer Satisfaction with Supermarket Pharmacies, Eight out of the Last Ten Years” according to J.D. Power’s 2016 U.S. Pharmacy Study, a customer satisfaction benchmark study that provides pharmacy-specific performance comparisons among brick and mortar pharmacies.
“Being recognized by our pharmacy customers in this manner demonstrates our focus on the customer experience within our stores," said Maria Brous, Publix director of media and community relations. “We are committed to exceeding our customers’ expectations and helping them achieve their health and wellness goals. We are proud of our pharmacy staff for delivering on this commitment each and every day.”
The 2016 U.S. Pharmacy Study was based on responses from 14,789 pharmacy customers who filled a new prescription or refilled a prescription during the three months prior to the survey period, May-June. The survey measured prescription ordering/pick-up process, store, non-pharmacist staff, cost competitiveness and pharmacist. Publix Pharmacy ranked highest in four of the five study factors. For more information, visit the J.D. Power website at www.jdpower.com.
Publix is privately owned and operated by its 187,500 employees, with 2015 sales of $32.4 billion. Currently Publix has 1,134 stores in Florida, Georgia, Alabama, Tennessee, South Carolina and North Carolina. The company has been named one of Fortune’s “100 Best Companies to Work For in America” for 19 consecutive years. In addition, Publix’s dedication to superior quality and customer service is recognized among the top in the grocery business. For more information, visit the company’s website, corporate.publix.com.
