New Participants Named to CXPA Customer Experience Experts Panel

"The Ultimate Customer Experience Q&A" eBook available to the public

WAKEFIELD, Mass.--()--The Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession, today announced 11 new participants on the CX Experts panel.

The CXPA has assembled an impressive group of CX Experts, proven professionals with at least 10 years of experience in customer-centric strategies and tactics at high-profile organizations across the globe, and across a wide variety of industries. All have achieved the Certified Customer Experience Professional (CCXP) designation. In addition to their proven track records of success in customer experience, the CX Experts are passionate about helping others. Detailed information about the new and existing panelists is available on the CXPA website.

As a benefit of membership, CXPA members may pose critical questions to the panel, and they will receive quick, well-thought-out responses. Some of the questions and answers that CX Experts have already addressed are collected in an eBook entitled "The Ultimate Customer Experience Q&A," which is available for download at no charge.

New panel participants are:

Vicki Amon-Higa, President, Amon-Higa & Associates
Randall Brandt, Founder and Principal, Voice Crafter
Ian Golding, Customer Experience Specialist, Customer Experience Consultancy Ltd.
Kristin Guthrie, VP, Customer Experience, Honeywell Aerospace
Tony HIllson, Customer Experience Design Director, Service Design NZ and Australia
Marc Mandel, Engagement Lead, Convergys Analytics
Sonya McAllister, Senior Vice President, Principal, Walker
Valory Myers, Vice President, Financial Services, Ipsos Loyalty
Natalie Schneider, Vice President Consumer Experience, Anthem
Greg Tucker, CEO, Tucker & Company
Jeannie Walters, CEO, 360Connext

"We are grateful for the generous contributions our retiring experts have made to CXPA members and to our field as a whole for the past three years, and we thank them for their efforts and commitment," said Diane Magers, CXPA Chairman. "Our highly qualified new panelists will be equally dedicated to delivering assistance to CX practitioners and helping to advance overall CX professionalism."

In addition to the CX Experts panel, CXPA initiatives include the industry's first Certification Program, the CCXP; a members-only CXPA Community Forum; CX Day celebrations held around the world in October; the highly regarded Mentor Match program; and numerous local networking events that take place among dedicated CX professionals eager to expand their knowledge and professionalism.

Led by respected experts in the customer experience field, the CXPA supports the professional development of its members and advances the field by providing research and education, establishing standards, offering networking and career opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience management.

The CXPA offers membership in two categories: individual, for customer experience professionals in the field, and corporate, which is open to interested companies, government agencies, non-profits, educational institutions, tool providers, and others. Corporate memberships provide an unlimited number of individual memberships to employees. More information about the CXPA’s membership structure, benefits, and dues can be found at Additional benefits are provided to the CXPA's generous sponsors.

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About the CXPA
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA increases the impact and visibility of Customer Experience professionals, facilitates effective member-to-member sharing, and establishes respected standards.

Founded in April 2011, the CXPA has more than 80 Corporate Members and 4,000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee and Verint. Clarabridge, Convergys, Greenwich Associates, InMoment, Lionbridge, MaritzCX, Mattersight Corporation, Medallia, NICE Systems, and Qualtrics are CXPA Silver Sponsors. For more information, visit

Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.


The Customer Experience Professionals Association
Judith Vanderkay, +1-781-876-6208

Release Summary

The Customer Experience Professionals Association (CXPA) has named 11 new participants on its CX Experts panel, from a range of industries and locations.


The Customer Experience Professionals Association
Judith Vanderkay, +1-781-876-6208