SAN ANTONIO, Texas--(BUSINESS WIRE)--San Antonio Shoemakers (SAS) announced today it has recently learned of a computer intrusion that affected checkout systems at a number of locations and may impact some of its customers. Upon discovery of the issue, SAS promptly contacted law enforcement and engaged highly regarded outside cybersecurity experts to investigate the incident and secure its network. The investigators have determined that the checkout systems used by a number of SAS retail stores in the United States and our customer service center were infected with a type of malicious software program, or “malware,” designed to steal credit or debit card information when payments are processed, including the cardholder’s name, payment card number, security code and expiration date. There is no evidence that other customer information, such as contact information, Social Security numbers (which SAS never collects) or PINs, was affected by this incident.
Based on the current assessment by SAS and its external cybersecurity experts, the attack potentially put at risk payment cards used in purchases made at SAS locations listed here between the dates of April 21, 2016, the earliest date when the malware was installed on any system, and June 13, 2016, by which time the malware was removed from all affected systems. The malware no longer presents a threat to customers using payment cards at our stores. There is also no indication SAS’s online store was affected by this computer intrusion.
“We sincerely apologize for any inconvenience this computer intrusion may cause our customers and want to assure them that protecting the security of our customers’ payment card information is a top priority for us,” said Nancy Richardson, CEO of San Antonio Shoemakers. “We understand that every time our customers use a credit card in our stores they are trusting us to keep that information secure. We recognize once trust is broken, you must earn it back. We are committed to doing that. We urge our customers to monitor their accounts and pay close attention to any suspicious activity. As an added precaution, we are making identity protection services available to all potentially affected customers for two years, at no cost to them.”
To learn more, including additional information about the identity protection services being offered, please visit https://SASshoes.com/notice.
In 1976, San Antonio Shoemakers (SAS) started a quiet revolution in footwear offering superb craftsmanship and extraordinary comfort. Co-founders Terry Armstrong and Lew Hayden countered a national trend of diminishing quality and cheap foreign manufacturing when they began making shoes that set a new standard in footwear. Today, the company still makes handcrafted shoes in Texas to exacting standards with the very best materials available, making its own shoe forms so that it can offer an unparalleled fit—88 sizes for women and 104 for men—and astonishing comfort. Carried in 200+ SAS stores and in retailers in the United States, Canada, Mexico, Australia, Korea, Kuwait, UAE, Saudi Arabia, Panama, Chile, Israel, and England—the San Antonio Shoemakers brand is a humble American success story, and continues to be a family-owned enterprise driven by an obsession with fit and quality. Inspiring an ardent customer-base for decades, San Antonio Shoemakers continues to take extra steps, so customers can too.