NORTHBROOK, Ill.--(BUSINESS WIRE)--Today, Digital Check and Orbograph announced a strategic alliance to resolve the problem of exception images generated from checks and negotiable items which are not conducive to imaging. Digital Check’s Clear Inline® image enhancement software, when used in conjunction with Orbograph’s new OrboAnywhereTM multi-channel image validation solution, automates virtually all unprocessed and unreadable images captured across the Omnichannel of a financial institution.
Clear Inline gathers problem images which fail initial point-of-capture recognition processes, removes background interference and enhances difficult-to-read handwriting or printed text on checks and money orders. The system then produces new clear and readable images suitable for automated processing.
These images are then run through OrboAnywhere’s enriched recognition and image validation processes to minimize back-office operator entry and review, also reducing payment risk on these items. The combination of Clear Inline and OrboAnywhere greatly reduces the number of exception items generated for banks, eliminating costly Non-Conforming Image (NCI) rejections, “Day 2” manual repair processes as well as rescans.
“There is an unspoken problem minimized in the industry today around the topic of unreadable and unusable images,” said Jeff Hempker, Digital Check’s executive vice president. “Self-service devices are generating a higher number of images which are unreadable. This creates downstream posting issues and customer complaints. Strategically, financial institutions love improving the customer experience, while tactically, they can reduce costly Day 2 processing expense.”
The device-agnostic Clear Inline software works with images captured not only by Digital Check scanners, but also from ATMs, self-service solutions, other check scanners or various image capture systems. The device-independent design was a key capability for use with OrboAnywhere, which can be deployed in an array of different configurations in a financial institution’s entire network, leveraging the platform’s web services interface.
About Digital Check
Digital Check provides superior check scanners and document capture products for teller capture, branch automation, remote deposit capture, and remote lockbox applications. Digital Check’s award-winning TellerScan®, CheXpress®, BranchXpress®, and SB™ electronic scanners are among the most cost-effective and reliable in the industry, and provide high-quality images with precise MICR accuracy. Digital Check’s also offers software for image enhancement and clearing through their Clear by Digital Check® and Vault by Digital Check® Products.
Orbograph (www.orbograph.com), a subsidiary of Orbotech, is a premier provider of recognition services and software for check processing in the financial industry and electronic/paper automation solutions in healthcare revenue cycle management (RCM). Orbograph technologies are in use in over 1,500 financial institutions, service bureaus and billers processing billions of checks and claims annually. Orbograph solutions are utilized by 20 of the top 30 U.S. financial institutions with in-house check processing. Orbograph enables clients to envision more for by reducing costs and managing risk while ensuring that achieving more is a reality.