DALLAS--(BUSINESS WIRE)--Global data center solutions provider CyrusOne (NASDAQ: CONE) is pleased to announce that its customer portal continues to evolve and gain additional users. Launched in early 2015, the CyrusOne customer portal provides customers with convenient and immediate access to key information about their data center environment, product ordering capabilities, access management, and CyrusOne customer support services.
“By working hand-in-hand with our customers on its design and evolution, we believe the CyrusOne portal has advanced to be the premier portal in the industry,” said Amaya Souarez, Vice President of data center systems, CyrusOne. “We used a customer-centered approach to engineering and early on identified that customers prefer self-service and transparent, instantaneous access to customer data. The portal empowers customers to manage all aspects of their environment, and ensures that customers can monitor and have real-time access to their IT infrastructure. Continued adaptation of our systems based upon their input has assisted us in creating a customer portal that is one of a kind and highly practical.”
All CyrusOne customers have access to the customer portal. The portal enables customers to manage a myriad of activities, including placing product orders via an e-commerce style interface, monitoring management of electronic badge holders, observing visitor reservations in the “rapid entry” system, obtaining full visibility to check-in/check-out activity, downloading the latest compliance reports and certifications, and viewing upcoming maintenance schedules as well as managing subscriptions to service notifications.
“Over the past six months, the CyrusOne customer portal has made an extraordinary impact on the way that Carfax goes about day-to-day activities,” said Danny Staples, manager of engineering and facilities, Carfax Inc. “With this innovative software platform, we are now able to consolidate tasks into a single interface, vastly improving our efficiency, communication, and overall security of our systems.”
The CyrusOne Global Service Desk team trains and on-boards users to ensure they understand how beneficial and easy the system is. The portal is also device-agnostic, enabling customers to access the platform from any device that can reach the Internet. CyrusOne expects to continue to add more functionality in the coming months to meet evolving customer needs.
Globally, CyrusOne operates more than 30 carrier-neutral facilities across the United States, Europe, and Asia to provide customers with the flexibility and scale to match their specific IT growth needs. CyrusOne facilities are engineered to include the power-density infrastructure required to deliver excellent availability, including an architecture with the highest-possible power redundancy (2N).
Renowned for exceptional service, building enduring customer relationships, and high customer satisfaction levels, CyrusOne serves nine of the Fortune 20 and more than 170 of the Fortune 1000 among its more than 940 customers.
For more information about CyrusOne, call 1-855-908-3662 or visit www.cyrusone.com. Connect with us on Google Plus, LinkedIn, Twitter, and Facebook.
About CyrusOne
CyrusOne (NASDAQ: CONE) specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for more than 940 customers, including nine of the Fortune 20 and more than 170 of the Fortune 1000 or equivalent-sized companies.
CyrusOne’s data center offerings provide the flexibility, reliability, and security that enterprise customers require, and are delivered through a tailored, customer-service-focused platform designed to foster long-term relationships. CyrusOne’s National IX platform provides robust connectivity options to drive revenue, reduce expenses, and improve service quality for enterprises, content, and telecommunications companies. CyrusOne is committed to full transparency in communication, management, and service delivery throughout its more than 30 data centers worldwide.
