DALLAS--(BUSINESS WIRE)--Telvista, Inc., a leader in contact center solutions in the U.S., will be a Platinum-level sponsor of the 30th annual International Association of Reservation Executives (IARE) Conference to be held in San Diego, CA, September 22 – 25, 2015.
Telvista is a premier provider of contact center solutions that drive customer loyalty and create competitive advantage for its clients. The social media program at Telvista is recognized as one of the best in the country with clients in several verticals including Travel and Hospitality with emphasis in building more meaningful relationships with the customers.
“Every social customer interaction delivers an opportunity to do two important things; improve the customer’s experience in real time and improve the way the brand does business leveraging social consumer feedback. When it’s done well, social customer care is your best marketing. This talk is about five common sense tips for using social media to build and grow customer relationships,” expressed Kymberlaine Banks, Social Media Program Manager for Telvista.
Ms. Banks has been with Telvista since 2007 collaborating with clients to develop social media programs that fit their brand and business goals. Telvista social media care teams have contributed to clients receiving awards from Conde Nast Traveler, Travel and Leisure Magazine and JD Power & Associates.
“Telvista brings remarkable experience in Social Media, Guest Relations and Customer Care for the travel industry. We look forward to Ms. Banks presentation,” said Denise Pullen, IARE Conference Committee Co-Chair.
Telvista is privileged to participate in this year conference while the IARE celebrates its 30th anniversary and renews its commitment to deliver services that reveal outstanding innovation and quality.
Since 1997 Telvista has been providing English and Spanish contact center solutions for companies that want more from their customer relationships. Telvista specializes in delivering superior Omni-channel customer experience to Fortune 1000 companies through contact management, social media services, interactive voice response, web-based support, and several others.
The International Association of Reservation Executives (IARE) is a non-profit trade association whose worldwide membership includes executives and managers from a variety of companies in the reservations and customer contact travel industry.