OVERLAND PARK, Kan.--(BUSINESS WIRE)--Sprint (NYSE:S) is launching today its innovative Direct 2 You service in four of the nation’s largest metropolitan areas – New York, Los Angeles, San Francisco, and Denver. The Direct 2 You service brings wireless sales, consultation and customer service directly to customers virtually whenever and wherever they want – for free1.
Through this one-of-a-kind offering, a Sprint expert helps customers set up a Sprint mobile device and transfers any contents to the new phone. Direct 2 You eliminates the hassle of planning a trip to the store and saves time for customers by having the expert go directly to them. Originally offered only to existing Sprint customers, Direct 2 You is now available to everyone – including those ready to switch to Sprint.
“New York represents the ultimate intersection of culture, technology and business, and New Yorkers deserve expert, innovative service to help them manage their busy lives,” said Karen Paletta, region vice president, Northeast, Sprint. “Our Direct 2 You experts meet customers where it is convenient for them, bringing them expert attention when and where they need it.”
With today’s expansion, the service is now available in 28 cities – Los Angeles metro area: Los Angeles, Anaheim, Beverly Hills, Calabasas, Laguna Beach, Long Beach, Newport Beach, West Hollywood, Pasadena, San Pedro and Santa Ana; New York metro area: New York City and these cities in New Jersey: Newark, Jersey City, Edison, Elizabeth and Paterson; San Francisco Bay Area: San Francisco, Oakland, San Jose and Berkeley; Denver metro area: Denver, Boulder, Fort Collins and Golden; and in Chicago, Miami and Kansas City. In early July, Direct 2 You will arrive in Detroit, Washington, D.C., Tampa and Dallas. The service is anticipated to continue to roll out to more markets across the country throughout 2015.
“Customers enjoy saving time and benefit from the convenience factor of Direct 2 You,” said Kevin Kunkel, region vice president, West, Sprint. "Whether you’re in LA, Denver or San Francisco, our experts will meet you where you choose – home, office or coffee shop – and streamline the process of getting a new phone.”
The Direct 2 You experience is easy and simple. After a customer schedules an appointment by calling 844-347-2968 or through https://sprintdirect2you.com, an expert comes straight to him or her. In addition to setting up the phone to meet the customer’s specific preferences, the expert transfers all content, including contacts, pictures, games and apps, to ensure the device is ready to go. The expert also provides personalized training and tips to help the customer become familiar with using the mobile device.
Customers in other cities who have tried Direct 2 You since it launched in April are thrilled with the personalized service. Among the feedback:
“Over the moon. Expert upbeat. Answered all questions, worked out all
You don't know the benefit of being a busy professional, and having someone come to your home and help you with your phone.” --Miami
“I think this is an excellent feature that Sprint is offering, and
please keep up the good work.”
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served more than 57 million connections as of March 31, 2015 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past four years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
1 Within participating markets, Sprint will have specific delivery zones. Upon setting up your appointment, the specialist will determine if your desired location is eligible for Direct 2 You.