INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and services for communications, collaboration and customer engagement, is celebrating its 20th anniversary.
“Growing from a start-up with two employees in 1994, to a global, publicly traded company with more than 2,000 employees has been an amazing journey,” said Interactive Intelligence founder and CEO Dr. Donald E. Brown. “As part of our 20th anniversary celebration I want to thank our dedicated and incredibly hard-working employees, our hundreds of skilled partners, and our thousands of wonderful customers, especially those who took a chance on us in the early days.”
Examples of Interactive Intelligence innovations along its 20-year road to success include the following:
- 1997: First Windows-based “all-in-one” business communications software solution offering PBX, automatic call distribution, interactive voice response and presence management.
- 1999: First skills-based routing of calls, chats and email.
- 2002: First SIP-based IP contact center software suite.
- 2006: First SIP-based predictive dialer.
- 2007: First SIP-based multisite routing.
- 2010: First communications-based process automation software.
- 2014: First enterprise-grade, next-gen cloud communications service.
“While we all deserve to celebrate our joint success, I also want to emphasize that the reason we’re here is because we always look forward,” Brown said. “I’m especially excited about 2015 because we’re poised to become the leader in the next-gen cloud communications market. For our customers, that means unprecedented ease and speed of deployment, along with continuous access to exciting new features that promise to change the face of customer service.”
To download the Interactive Intelligence 20th anniversary infographic, visit: http://www.inin.com/about/PublishingImages/20_Anniversary_Timeline%20Graphic_FINAL_1014.jpg.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services for communications, collaboration and customer engagement. The company’s 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine’s 2014 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence for the second year in a row with its 2015 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or firstname.lastname@example.org. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.