DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/zzz6ms/global_itsm) has announced the addition of the "Global ITSM Market 2014-2018" report to their offering.
The Global ITSM market to grow at a CAGR of 6.8% percent over the period 2013-2018
IT Service Management (ITSM) is a process that intends to align the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. ITSM focuses on the delivery of end-to-end services using the best practice models, rather than managing each IT component separately. The ITSM market has undergone a transformation in recent years.
IT management solutions have become increasingly sophisticated in their approach. Customer expectations have also grown more complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost.
One key trend in the market is the increased popularity of ITSM among small and medium enterprises. SMEs have smaller budgets and often opt for public cloud services to meet their business requirements. The pay-per-use model makes the solution feasible for SMEs as they pay only for their usage.
According to the report, one of the major drivers is the demand to automate routine processes in enterprises. Automating routine processes establishes clear baselines to measure the company's performance and evaluate whether customer requirements and business goals are met. It helps to standardize processes and hence cuts costs and saves time, thus driving the need to implement ITSM in enterprises.
Further, the report states that lack of transparency of service-level agreements. SLAs are important to customers as well as IT management solution service providers. Customers are often clueless about the services to choose as part of an SLA. Also, ITSM providers are often not consistent with the promises made as a part of an SLA.
The Global ITSM market can be segmented into eight categories on the basis of its application:
- Configuration Management
- IT Service Desk
- IT Asset Management
- Application Performance Management
- Availability and Performance Management
- Network Management
- Job Scheduling
- Database Management System
Key Vendors
- BMC Software
- CA Technologies
- HP
- IBM
- Microsoft
Key Topics Covered:
- Executive Summary
- List of Abbreviations
- Scope of the Report
- Market Research Methodology
- Introduction
- Market Landscape
- Market Segmentation by Application
- Market Segmentation by End-users
- Geographical Segmentation
- Key Leading Countries
- Buying Criteria
- Market Growth Drivers
- Drivers and their Impact
- Market Challenges
- Impact of Drivers and Challenges
- Market Trends
- Trends and their Impact
- Vendor Landscape
- Key Vendor Analysis
For more information visit http://www.researchandmarkets.com/research/zzz6ms/global_itsm
