DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/wsnjzv/global_crm) has announced the addition of the "Global CRM Software Industry 2012-2017: Trends, Profits and Forecast Analysis" report to their offering.
Low penetration of software and large domestic demand combine to make India, China, and Indonesia significant potential Customer Relationship Management (CRM) software markets in Asia. The market is expected to reach an estimated US$17.5 billion in 2017 with a CAGR of 7.2% over next five years (2012-2017).
The industry consists of sales, marketing automation, and customer service and support. It comprises establishments primarily engaged in computer software publishing or publishing and reproduction. The Asia Pacific (APAC) and Rest of the World (ROW) regions witnessed higher growth rate than North America and Europe during the last five years. This was due to growing market sectors such as banking and financial, hospitality, logistics, real estate, and manufacturing driving the demand of CRM software in Asian and Latin American countries.
The cloud computing model has made easier to penetrate these markets as companies increasingly are adopting Internet-based technologies. Strong economic growth in APAC and ROW region as well as growth in the services sector has driven the enterprises to invest heavily in CRM software to sustain their business growth and improve productivity.
As indicated in the study, economic growth and new emerging markets, growing service sector, cloud computing, and increasing demand from small and medium enterprises are the major drivers for the industry. This study provides an overview of the global CRM software industry. The report tracks market sizing for four geographic regions of this market sector.
Features and Scope of this Report:
To make any investment or strategic decision, you need adequate and timely information. This market report fulfills this core need. Some of the features of this market report are:
- Industry size estimates in terms of (US $) value by regions
- Global CRM software industry analysis annual trend (2006-2011) and forecast (2012-2017)
- Porter's Five Force analysis
- New product launch and merger and acquisition activity in global CRM software industry analysis
- Quarterly demand trend (Q1 2010-Q4 2011) and forecast analysis (Q1 2012-Q4 2013) for global CRM software industry analysis
- Gross and net profit trends in the global CRM software industry analysis
- Cost structure trend in the global as well as regional CRM software industry analysis
For more information visit http://www.researchandmarkets.com/research/wsnjzv/global_crm
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