PHILADELPHIA--(BUSINESS WIRE)--Turnberry Solutions Inc., a technology consultancy focused on streamlining and automating processes for service providers, today announced the market availability of two new self-service acquisition and care solutions for the cable industry. Powered by the Turnberry Service Enablement Platform (Turnberry SEP), the new solutions provide a rich set of hosted, turnkey, streamlined, self-service options that allow cable operators to add new customers and manage orders for business and residential services.
Turnberry’s MSO Customer Acquisition & Care Portal provides a user friendly solution through which direct and indirect customers can qualify, provision and support new accounts – either individually or in bulk. Driven by a series of drill-down dashboards and workflow tools, the cloud-based portal supports the entire order lifecycle for triple play services – data, video and voice. The Turnberry MSO Customer Self-Service Portal allows an MSO’s customers – enterprise, SMB or residential – to administer cable services to their employees’ homes or enable self-service for those users. Both portals are built on the Turnberry SEP and are fully integrated with MSO back office systems.
The Turnberry SEP is a hosted software-as-a-service (SaaS) platform that provides a rich set of back-office and technical tools that allow service providers to streamline how they add services and manage order processes for business and residential customers. Scalable and flexible, the Turnberry SEP includes computer telephony integration, IVR integration, RDBMS, business intelligence, SFA integration and other tools. MSO Solution Components such as order management, product catalogue, billing integration, and trouble ticketing are layered on top of Turnberry SEP to enable service providers to offer products and services to their business and residential customers in an automated and efficient manner through the cloud.
“In the super-charged competitive market for both business and residential customers, MSOs need to find new ways to enhance the value provided to partners, resellers and customers. Self-service tools such as those Turnberry has built on the Turnberry Service Enablement Platform allow MSOs to focus on expanding their business and empowering partners to deliver services to their own customers,” said Peter Davis, Turnberrry Co-Founder and CTO. “Turnberry now offers a service enablement platform that is the foundation for a full line of SaaS products. These products are designed for cable service providers to seamlessly automate serviceability and ordering processes which are fully integrated with back office systems, resulting in significantly increased productivity for MSOs.”
The Turnberry SEP and MSO solution components and portals are currently deployed by a top 5 MSO. Turnberry’s customers are handling hundreds of thousands of transactions per month with a 100% uptime track record, backed by strict SLAs. The software is immediately available to the service provider community. For more information about these solutions, contact mhaynie@turnberrysolutions.com.
About Turnberry Solutions, Inc.
Founded in 2001 and headquartered in Blue Bell Pennsylvania, with offices in Philadelphia, Denver and Chicago, Turnberry Solutions is an IT Consulting and Professional Services firm with a proven track record of delivering large-scale technology projects and a history of exemplary client satisfaction. Turnberry’s team of highly experienced architects, developers, engineers and project managers to provide services in the following areas: IT Strategy and Architecture, Software Design and Development, Portal and Collaboration Platforms, Order Management Systems, Enterprise Content Management, Database Systems & Business Intelligence (BI), Business Process Management (BPM), Infrastructure Platform Technologies, Messaging Systems, Cloud Computing, Project Management, Quality Assurance, and Operational Support.
For more information about Turnberry Solutions, please visit Turnberry Solutions online at http://turnberrysolutions.com.