FRAMINGHAM, Mass.--(BUSINESS WIRE)--Manufacturers spend more than $23 billion of product revenue on warranty claims in the United States alone, and are relentlessly seeking ways to decrease these costs. A new IDC MarketScape report from IDC Manufacturing Insights examines the capabilities and strategies of key vendors of warranty analytics software. This comprehensive study, IDC MarketScape: Worldwide Warranty Analytics 2012 Vendor Assessment (Document # MI233833), provides IT buyers and software vendors with a structured review of key market participants: Camstar Systems, Infernotions Technologies, Pegasystems, PTC (4CS), SAP, SAS, Teradata, We Predict, Ltd., and Ubiquiti.
Warranty analytic applications provide a pivotal piece of business intelligence because they bring amplified visibility into product quality and warranty performance. "We see an increase in investments in warranty analytics in almost all industrial sectors," said Sheila Brennan, program manager, Aftermarket and Service Strategies at IDC Manufacturing Insights. "But we also see a great deal of confusion about the different approaches and the ability of software vendors to meet the increasingly complex needs of industry. The purpose of this report is to provide an objective assessment of these vendors to aid buyers in identifying the right software vendor."
IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys, and interviews with market leaders, participants and end users. Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor's characteristics, behavior and capability.
For additional information about this study, or to arrange a one-on-one briefing with Sheila Brennan please contact Sarah Murray at 781-378-2674 or sarahbethmurray@gmail.com. Reports are available to qualified members of the media. For information on purchasing reports, contact insights@idc.com; reporters should email sarahbethmurray@gmail.com.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About IDC Manufacturing Insights
IDC Manufacturing Insights assists manufacturing businesses and IT leaders, as well as the suppliers who serve them in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of industry experience, our global research analyzes and advises on business and technology issues facing asset intensive, brand oriented, technology oriented, and engineering oriented manufacturing industries. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a subsidiary of IDG, the world’s leading technology, media, research, and events company. For more information, please visit www.idc-mi.com, email info@idc-mi.com, or call 508-988-7900. Visit the IDC Manufacturing Insights Community at http://idc-insights-community.com/manufacturing.