NEW YORK--(BUSINESS WIRE)--SpeechCycle, the leading provider of customer interaction management solutions, today announced it has been awarded a U.S. Patent for spoken language understanding (SLU). The patent (U.S. Patent No. 7,962,339), awarded for a “method for variable resolution and error control in spoken language understanding,” is the latest patent in the company’s IP portfolio covering key areas of customer interaction management and speech technology solutions.
The technology, which allows for a speech recognizer to understand a large variety of meaning subtleties from natural language expressions, is now integrated into SpeechCycle’s LevelOne Agents speech applications. This advancement in spoken language understanding enables speech applications to discriminate among different levels of vague and specific caller requests and act upon them, resulting in higher degrees of automation, reduced handling times and a better overall experience.
“This newest patent is further proof of our commitment to create innovative customer care solutions that provide superior automation and customer experience improvement,” said Roberto Pieraccini, CTO of SpeechCycle. “Our customers are now able to use more accurate natural language understanding for all applications, especially for a call router which is now able to discern the requests that can be routed immediately from those that require further disambiguation with the highest degree of precision.”
The patent was granted on June 14, 2011. For more information about the patent, please click here and for more information on LevelOne Agents, please visit http://www.speechcycle.com/level-one-agents.
SpeechCycle, a leader in customer interaction management, delivers innovative solutions to the world’s leading enterprises and communications service providers. SpeechCycle has processed over one-billion transactions on its award-winning cloud platform and is pioneering a new generation of mobile business-to-consumer applications that help companies meet the demands of today’s always-connected consumer. For more information, please visit www.SpeechCycle.com. Follow SpeechCycle on Twitter @SpeechCycle.
SpeechCycle is a trademark of SpeechCycle, Inc. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are identified.