MIAMI--(BUSINESS WIRE)--Pac-West Telecomm, Inc. ("Pac-West"), a leading provider of wholesale advanced telecommunications services, announced today from the IT Expo Communications and Technology conference that US Phone has selected Telastic™ from Pac-West to drive the expansion of their call center business.
“Our rapid growth created the need for an upgrade to our systems for supporting our customers' call center operations around the world,” said Wilkin Acedera, CTO of US Phone. “Telastic provided us with an innovative and extensive set of service-based call center IP-PBX features, and was up and running for us right away. Most importantly - the Telastic service-based approach provides us a pay-as-you-go pricing model that allows us to continue our rapid growth without concern for capital constraints.”
US Phone is a leading next-generation communications provider based in California and serving customers worldwide through offices in Brazil and Columbia. As a VoIP industry pioneer, US Phone continues to partner with industry thought-leaders to distribute a complete suite of IP telephony software, solutions and applications.
Pac-West continues to see customers embrace its Telastic on-demand telecom service set, flexibly delivered as fully managed services, self-managed services and infrastructure services. The Telastic solution set includes key telecom service components such as a feature-rich SBC, white-label VoIP and IP-PBX services, certified third-party applications and telephony infrastructure as-a-service offerings.
“We are very pleased to count US Phone as a next-generation service provider realizing the benefits of Telastic,” said Vic Bozzo, president and general manager of the Telastic business unit at Pac-West. “As an emerging leader in the call center space, they recognize the near-term economics and long-term potential of a service-based model. Telastic offers them an alternative that gives better functionality, faster, and at a fraction of the price.”
About Pac-West Telecomm
For thirty years, Pac‐West has provided communications infrastructure services that have enabled the world’s best carriers and service providers to get a competitive edge and keep it. Our established origination and termination offerings combined with our new Telastic on-demand services offer unparalleled reliability, security, and – most importantly – value. Pac‐West earns your business by empowering you with the services you need – fast. We keep your business by providing customer service that’ll have you wondering why you ever trusted your business with anyone else. For more information, visit www.pacwest.com.