WAYNE, Pa.--(BUSINESS WIRE)--HardMetrics, the leading provider of performance management and operational analytics solutions for call center driven organizations, today announced that Brian Turley has joined the company as President. Mr. Turley will work closely with HardMetrics’ Chief Executive Officer, Rob Winner, and will focus on accelerating the company’s revenue growth through new customer acquisition, expansion of relationships with existing clients, and enhancement of sales and marketing initiatives.
Founded in 2003, HardMetrics has established its software products as best-in-class business intelligence solutions that help enterprises make sense of the massive amounts of data created by call centers and other mission critical operational platforms.. HardMetrics centrally collects data from a wide variety of sources within the call center, combines it with in-house as well as externally produced data and translates it to usable, actionable business information that can be used across all end user role levels by corporations of all sizes who depend on call centers, and companies that own, manage, and operate call centers on behalf of corporate clients. The company has attracted an “A” list of corporate customers, and Mr. Turley’s track record of building successful software companies will enable HardMetrics to aggressively expand its sales and marketing initiatives, develop additional client relationships, as well as enhance existing and build new awareness with the analyst community.
In commenting on the announcement, Rob Winner said, “HardMetrics is on a steep growth trajectory. With Brian Turley we add a highly-pedigreed professional to our experienced and accomplished management team and continue our philosophy of hiring the best and brightest available talent on the market. Brian’s sales and marketing expertise immediately enhances the collective intellectual capital of the company and delivers the firepower we need to execute on the considerable business opportunity before us. Brian’s mandate is to leverage our track record of success in empowering our customers with the ability to quickly and dramatically increase the efficiency, productivity and profitability of their Sales, Customer Care and Operations business processes. Brian’s expertise and energy will assist in accelerating our growth even further.”
Prior to joining HardMetrics, Turley was Senior Vice President and General Manager of Software Solutions for SunGard Availability Services. Turley also enjoyed a successful career at Strohl Systems, joining the company in 1996 as Sales Support and eventually ascending to the role of Chief Executive Officer, where he helped the company to become a leader in business continuity planning software and services. As CEO, Turley was responsible for executing on the successful sale of the company to SunGard, a pioneer and leading provider of availability solutions. Turley graduated from West Virginia University in 1994 with a Bachelor of Science in Business Administration.
Brian Turley added, “HardMetrics has true disruptive technology: powerful and intuitive, yet easy to deploy, easy to support, easy to use and the most cost effective solution of its kind available on the market today. HardMetrics cracks the code on the real business challenges that customer-focused corporations face by collecting measuring, monitoring and simultaneously managing both call center and business metrics with dashboards, scorecards actionable reporting and data visualization. Customers rave about HardMetrics because our solutions work as advertised and deliver real results. Now, we can leverage this success and build additional value, additional customer relationships, and additional awareness throughout the industry. This opportunity fits my skill set perfectly and I look forward to working shoulder-to-shoulder with Rob Winner and the entire HardMetrics team to continue to grow and enhance the value of our company.”
HardMetrics is a leading provider of on-premise and on-demand analytics and business intelligence solutions for call centers and the companies that depend on them. Organizations of all sizes use HardMetrics to transform call center and operations data into actionable information that drives enhanced efficiencies, profitability and customer satisfaction. HardMetrics solutions are easy to deploy and cost effective, enhancing visibility at every level of the enterprise. For more information, please visit the company’s website at http://www.hardmetrics.com/.
Contact: Joe Crivelli, JoeC@gregcomm.com, (610) 228-2100
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