MECHANICSBURG, Pa.--(BUSINESS WIRE)--Essintial Enterprise Solutions, a provider of business process outsourcing (BPO) services for the enterprise service supply chain, today announced the launch of its new company name and brand. Formed in 2010 with the merger of industry leaders National Support Services – North America (NSS) and Halifax Technology, the new Essintial combines more than 50 years of experience in providing IT infrastructure services. Essintial currently serves a large base of customers including a number of Fortune 500 companies.
“We are delighted to unveil our new company name and brand to our customers and the industry,” said Chuck McNew, president and CEO of Essintial. “This rebranding is a major milestone in the development of our new company and conveys the strategic vision and competitive advantages that we bring to the industry. Our Enterprise Logistics Solutions (ELS) deliver a complete BPO solution for the service supply chain.”
Essintial’s new name and brand convey its value proposition to provide enterprises with a complete BPO solution for its Service Supply Chain. Essintial enables enterprise organizations to focus on their core competencies instead of the logistics of their back-office service supply chain.
By taking advantage of Essintial’s global infrastructure, sophisticated systems, and decades of experience, enterprises can lower the cost of their service operations while still meeting the goals for their Service Level Agreements. Essintial delivers maximum uptime for an enterprise’s multi-vendor technology infrastructure with a global network of support services, and enables its customers to deploy new technology quickly with a service and support network already in place.
Essintial’s Enterprise Logistics Solutions encompass a complete suite of service supply chain functions, including:
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Customer
Support Center
Essintial’s Customer Support Centers in Mechanicsburg, PA and Boulder, CO provide event management, technical support, and logistics support to customers around the world. These facilities operate 24x7x365 and are staffed with over 100 trained engineers and technicians.
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Critical
Inventory Management
Essintial provides a complete inventory management solution encompassing both forward and reverse logistics. The system incorporates two Central Stocking Locations (CSLs) along with hundreds of Forward Stocking Locations (FSLs) integrated through a sophisticated IT network. Essintial’s strategic relationship with FedEx Supply Chain provides hundreds of additional FSLs across the globe.
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Warehousing
and Distribution
Essintial operates a network of warehouses for staging and storage of inventory, along with professional integration services. The warehouses receive and fulfill orders 24/7 and provide custom reporting with up-to-the-minute status on deliveries.
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Warranty
Chain Management
Essintial provides warranty chain management for hundreds of technology products ranging from computer peripherals to complex servers and networks. This service delivers the technical knowledge, parts inventories, and experience with warranty policies that enterprises require to achieve the highest uptime at the lowest cost. Essintial is an authorized Warranty Service Provider for a wide range of technology manufacturers.
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Depot
Repair
Essintial’s depot repair facilities specialize in component-level and board-level repair for a wide variety of technology products. In many cases, depot repair can be a cost-effective alternative to on-site support.
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Field
Service
Essintial provides a nationwide network of over 2,000 field engineers that deliver same-day on-site service to over 100,000 locations and next-day service to every US zip code. Essintial’s geographic coverage extends throughout North America, Latin America, Western Europe and the Pacific Rim.
For further information on Essintial’s BPO solutions for the enterprise service supply chain, visit http://www.essintial.com.
About Essintial Enterprise Solutions:
Essintial Enterprise Solutions provides business process outsourcing (BPO) solutions for the enterprise service supply chain. The company leverages its global infrastructure, sophisticated systems and decades of experience to assist enterprises in maximizing the uptime of its technology infrastructure at the lowest possible cost. Essintial Enterprise Solutions is a portfolio company of Global Equity Capital, LLC. Learn more at www.essintial.com.