DUBLIN--(BUSINESS WIRE)--The "KPI Metrics and ITSM Policy - Platinum Edition, 2022" report has been added to ResearchAndMarkets.com's offering.
Key Performance Indicator (KPI) Metrics Service Management - Platinum Edition includes:
- KPI Metrics for the Internet, Information Technology, and Service Management - (PDF)
- IT Service Management Policy Template - (Word)
- Service Level Agreement Policy Template - (Word/PDF)
- All of the IT Job Descriptions (Word) from the IT Position Description HandiGuide.
- Latest IT Salary Survey for 73 positions in all major metro areas in the US and Canada.
Key Performance Indicator (KPI), Metrics, Quality, and Cost Control
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets
The quality of IT systems and applications is driven by what is measured, the quality control, including version control, that is utilized as the standards of the enterprise. Janco has created infrastructure tools, which when implemented, assist CIOs and IT organizations to become world class providers of services to their enterprises and customers.
- KPI Metrics for the Internet, IT, and Service Management
- Business and IT Impact Questionnaire (Risk Assessment)
- Cost Control and Metrics Bundle
- ITIL Template
- Quality Assurance and Control Bundle
- Service Level Agreement Template with sample metrics
- Threat and Vulnerability Assessment Too
Key Topics Covered:
- KPI Metrics HandiGuide
- Introduction
-
Book Structure
- Organizational Responsibilities
- Internet, Wireless, Electronic Communication, and LANs
- KPI Metrics Design
- KPI Metrics
- KPI Metrics Implementation
- Data Capture
- KPI Metrics System
- Sample Reports
-
Organizational Responsibilities
- Base Assumptions and Objectives
- Management Process
- Executive Management
- General Operations Management
- Individual Managers and Staff Members
- Responsibilities
- Manager, Internet, and IT Resource Group
- Manager, Enterprise Operational Group
- Steering Committee.
- Manager, KPI Metrics
- Enterprise Managers (Groups, Departments and Divisions)
- Enterprise Staff Members
- Asset Owners
- Support Managers
- Users
- Help Desk
- Outside IT Services (Outsourcers)
- Outsourcing KPI Metrics
- Best practices for outsourcing KPI metrics
- Basic outsourcing metrics
- Responsibilities When Using IT Services
- Outside IT Services - Basic Policies
-
Internet, Wireless (Wi-Fi), Electronic Communication, and LANs
- Electronic Communication Usage Guidelines
- Internet
- Internet Characteristics
- Security Concerns
- Firewalls
- Screening Router
- Dual-Homed Gateway
- Screening Router and Bastion Host
- Encryption
- Policy and Procedures
-
KPI Metrics Process
- KPI Metrics Design
- Reporting Audiences
- Report Groupings
- Financial
- Staffing
- Internet - Infrastructure
- Competitive/Comparative
- Productivity
- System Development
- IT Infrastructure
- Quality Assurance
- Help Desk
- Computer Operations
- Communications
- Other - Technology
- Enterprise/Industry Specific
-
KPI Metrics
- Report Categories
- Graphic Data Presentation
- Data Presentation Rules
- KPI Metrics - IT
- Financial
- Staffing
- Internet - Electronic Infrastructure
- Competitive/Comparative
- Productivity
- System Development
- IT Infrastructure
- Quality Assurance
- Help/Service Desk
- Computer Operations
- Communications
- Other - Technology
- Enterprise/Industry Specific
-
KPI Metrics Implementation
- Metrics Management Loop
- Internet and IT Report Package
- SLA Report Package
-
Data Capture
- User Vision of Performance
- Monitors
-
KPI Metrics System
- Overview
- Select KPI Metrics
- Capture and Record Data for Current Period
- View Documents
- Print Reports
- System Modifications
- Technical Naming Conventions
-
Sample Report
- Report Table of Contents
- Financial
- Staffing
- Internet - Electronic Infrastructure
- Competitive/Comparative
- Productivity
- System Development
- Reengineering - Office Automation
- Quality Assurance
- Help Desk
- Computer Operations
- Communications
- Other
- Industry Specific
-
Sample Reports
- Key Measures Report
- Expense Performance Summary
- Expense Variance by Category
- Expense Variance by Cost Center
- Capital Plan Performance
- Project Capital Expenditures
- Billing Allocation
- System Usage by Customer
- Resource Usage by Customer
- Staff Plan Performance
- Head Count Summary
- Staff Turnover Report
- Protected Classes Summary
- User Penetration Count
- User Penetration Volume
- E-mail Traffic
- Social Networks
- WEB Statistics
- Electronic Commerce Sales
- Electronic Commerce Returns
- High Volume Users
- Low Volume Users
- Revenue & Capital
- Expenses & Staffing
- Competitive Application Matrix
- Technology Penetration Trends
- Development Productivity
- Production Support Productivity
- Response Time Report - Report A
- Response Time Report - Report B
- Service Request Backlog
- Project Status Report
- Service Request Aging
- Service Request Closure Priority 1
- Service Request Closure Priority 2 and 3
- Conversion Status
- Reengineered Service Performance
- Work From Home Workers
- Work From Home Productivity
- E-Mail Usage.
- Voice Mail Usage
- Project Status Report - Reengineering
- Test Results by Release
- Release Test Comparison (Special)
- Customer Satisfaction
- Quality Improvement Program
- Work Load Summary
- Quick Incidents
- Problem Notification Analysis
- Problem Notification by Priority
- Problem Notification by Category
- Problem Closure Statistics
- Installation Repair Management
- Computer Capacity
- Combined Computer Work Load
- On-Line Performance Summary
- E-Mail and EDI Traffic
- Computer Outages
- Batch Processing Performance
- Billing & Report Distribution Performance
- Charge Back Details
- Network Outages
- Electronic Commerce
- Switch Performance Report
- Voice Mail Performance
- Workstation Analysis
- LAN Analysis
- Usage Analysis
- Distribution
- Education
- Entertainment
- Financial Service
- Government
- Hospitality
- Insurance
- Manufacturing
- Medical
- Real Estate
- Retail
-
KPI Metrics for Internet, Customers and Social Networks
- Internet and Social Networks KPIs
- KPIs & Metrics for Customers
- Customer Satisfaction KPIs
-
Attached Job Descriptions
- Chief Digital Officer
- Chief Experience Officer
- Digital Brand Manager
- Manager Metrics
- Manager KPI Metrics
- Manager Service Level Reporting
- Key Performance Indicator Analyst
- SEO Specialist
- Version History
For more information about this report visit https://www.researchandmarkets.com/r/crsoo5
