DANVILLE, Calif.--(BUSINESS WIRE)--Berkshire Hathaway HomeServices Drysdale Properties is among America’s Top 45 real estate brokerages firms based on service excellence winning a national QE Award (pronounced “Quie”) “Reflecting measured and independently verified excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America,” according to Kevin C. Romito, President, Quality Service Certification, Inc. (QSC), creators of the award.
The 2019 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 30 Small Companies, spanning 24 states, and includes some of the most respected independent and well-known national and regional brand names.
“This award honors the hard work and dedication of our agents who ensure every single client receives the best customer service experience,” said Gretchen Pearson, President/CEO of Drysdale Properties. “Winning a QE Award from Quality Service Certification puts us among the best real estate companies in America and is one of the highest honors a brokerage in real estate can receive,” she added.
The 2019 QE Award is based upon the results of an independent survey limited to buyers and sellers who were in a real estate transaction that closed with participating real estate companies. Quality Service Certification, Inc. and Leading Research Corporation, Laguna Niguel, CA, administer the survey process to ensure that every past customer is surveyed, preventing agents or the company from selectivity, interference or influence in any way.
“Today consumers are seeking transparency, accountability, and trusted information to help them make more informed decisions. Berkshire Hathaway HomeServices Drysdale Properties has elected to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence,” said Kevin C. Romito, President, Quality Service Certification, Inc.
“Berkshire Hathaway HomeServices Drysdale Properties is not just raising the bar for customer service; they’ve committed to a new standard, knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating,” Romito adds. “We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.”
Larry Romito, Chairman, CEO, notes that the QE Award is based upon aggregated overall Customer Satisfaction as a percentage of all returned surveys of real customers where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists, anywhere, in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com.
Quality Service Certification, Inc. created the QE Award to foster, encourage and recognize the highest levels of service quality and customer satisfaction. QSC, with its sister company Leading Research Corporation, assures the careful measurement and independent validation of service and satisfaction results.
Eligibility for the 2019 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2017 for the 2018 QE Award.
About Quality Service Certification
Quality Service Certification, Inc., based in Laguna Niguel, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service. For brokerages, QSC offers a Performance Management Platform that helps firms better manage, control and positively influence professional activities that they can otherwise not see – resulting in measurably better, more satisfying and a more valued customer service experience. Founded in 2000, accurate, reliable, independently validated survey results of individual agents from QSC can be accessed by visiting RatedAgent.com.
About Berkshire Hathaway HomeServices Drysdale Properties
Berkshire Hathaway HomeServices Drysdale Properties is Northern California’s and Nevada’s fastest-growing, full-service and 100% woman-owned real estate brokerage specializing in residential, luxury, relocation, commercial and property management. It is the No. 13 brokerage in the Berkshire Hathaway HomeServices network; No. 69 for sales volume as ranked by REALTrends; and No. 67 in RISMedia’s Power Broker Top 500 Report. To learn more about joining the award winning company or finding a home or selling your home visit bhhsdrysdale.com.