ST. PAUL, Minn.--(BUSINESS WIRE)--Securian Financial had the highest net client recommendation rating and won the most best-in-class awards1 among 401(k) and other defined contribution retirement plan providers included in a survey conducted by a top industry trade publication.
For nearly two decades, PLANSPONSOR magazine has annually measured and evaluated the recordkeeping services of 401(k) and defined contribution retirement plan providers according to feedback from their own clients.
After tabulating the 4,000 client responses to its most recent survey, the magazine recognized Securian Financial as a gold medal-standout in the $5-25 million plan asset class, garnering best-in-class recognition in 20 of 23 service categories. Securian Financial also was recognized as a silver medal-standout in the under $5 million plan asset class, with 17 best-in-class recognitions.2
In a measurement of how likely clients are to recommend their providers, Securian Financial’s 94.1 score2,3 from its clients in the $5-25 million asset class was the highest score tallied by any provider in any asset class.
“The results of this survey are a testament to the incredible level of service Securian Financial provides every day to our clients,” said Rick Ayers, Securian Financial’s vice president of retirement solutions.
PLANSPONSOR honored Securian Financial and other qualifying providers at the magazine’s “Excellence in Retirement Awards” dinner event, held March 28 in New York City.
Michael Akan, a Securian Financial account manager, was also honored at the event as a winner of the magazine’s “Service Star Individual Award.” This award recognizes account managers who, in the words of their clients, have demonstrated outstanding service over the past year. After culling through nearly 500 nominations, the magazine honored six individuals and four teams.
A Securian Financial employee has received the Service Star Individual Award two years in a row. Last year, PLANSPONSOR honored Securian Financial account manager Paula Hoover.
A proud history of service excellence
Securian Financial has been helping people save for retirement since 1930. Its platform features long-tenured retirement specialists, fiduciary-friendly fee levelization practices and extensive administrative outsourcing, most of which is offered at no additional cost. Securian Financial provides services to employer-sponsored retirement plans through group annuity products issued by Minnesota Life Insurance Company.
ABOUT PLANSPONSOR
PLANSPONSOR, an Institutional Shareholder
Services business, is the most respected provider of information and
events to America’s retirement plan sponsors and the industry that
serves this large constituency. Through its award-winning magazine,
website, e-newsletters, research and conferences, PLANSPONSOR reaches
the most engaged retirement plan and benefits executives in America. For
more information, visit www.plansponsor.com.
ABOUT SECURIAN FINANCIAL
At Securian
Financial, we’re here for family. And we’re here because of it.
We’re guided by our purpose: helping customers build secure tomorrows.
Since 1880, we’ve been building a uniquely diversified company that has
outlasted economic ups and downs while staying true to our customers.
We’re committed to the markets we serve, providing insurance, investment
and retirement solutions that give families the confidence to focus on
what’s truly valuable: banking memories with those who matter most.
1. Best in Class Awards are based on sponsor satisfaction within a given area of service. Ratings were derived from the percentage of respondents “completely satisfied” less those that were “dissatisfied”—i.e., on a 10-point scale, awarding 9s and 10s vs. 6 or below, respectively. The three highest-scoring providers in each service category earned a Best in Class Award, as did those providers with a net satisfaction rate above the asset group’s benchmark score.
2. PLANSPONSOR magazine’s 2018 DC Survey: Recordkeepers, published January 18, 2019.
3. Net Recommendation/Promoter Score. Based on Satmetrix Systems’ Net Promoter ScoreSM methodology and represents the percentage of respondents “likely to recommend” the provider minus the percentage who are “neutral” or “likely to recommend against.” More details on the methodology are available on the PLANSPONSOR website at https://www.plansponsor.com/research/2018-defined-contribution-survey/4/. Note: Securian Financial does not monitor, maintain or specifically approve any of the information available on the website.
PLANSPONSOR magazine and Institutional Shareholder Services are not affiliated with Securian Financial.
This is a general communication for informational and educational purposes. The materials and the information are not designed, or intended, to be applicable to any person’s individual circumstances. It should not be considered investment advice, nor does it constitute a recommendation that anyone engage in (or refrain from) a particular course of action. If you are seeking investment advice or recommendations, please contact your financial professional.
Securian Financial’s qualified retirement plan products are offered through a group variable annuity contract issued by Minnesota Life Insurance Company.
Securian Financial is the marketing name for Securian Financial Group, Inc. and affiliates. Minnesota Life Insurance Company is an affiliate of Securian Financial Group, Inc.
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