NEWPORT BEACH, Calif.--(BUSINESS WIRE)--VeriFacts Automotive is celebrating a 15 Year milestone in the Collision Repair Industry in 2017. Much has changed since VeriFacts was established in the fall of 2002, from advanced technology on the vehicles to a renewed focus on quality by industry stakeholders. When VeriFacts began over a decade ago, its coaches were using pen and paper to record their observations. Today, with patented cloud based mobile SAAS technology, VeriFacts coaches have surpassed 5 million quality observations, averaging over 30 observations per vehicle, and have coached over 20,000 repair technicians during unannounced visits.
The VeriFacts family is appreciative of all those in the industry that have supported our mission. “We could not have effectively accomplished what we have without each industry partner believing and supporting the mission. Our team is fifteen years into this work, yet we still have much work to do. We thank you for joining us on this mission of excellence,” said Farzam Afshar, CEO and Founder. We thank the independent and MSO repair centers within our network, of over 2700 facilities and growing, for focusing on building a culture of quality. We appreciate the Insurance Carriers that have adopted the belief that quality comes first. And we have admiration for the OEM’s that tirelessly work to build certification programs to ensure consumers receive a proper repair.
“I have engaged VeriFacts since 2002 for all collision centers that I owned or managed,” states Bill Lawrence, co-owner of 1stCertified Collision Centers, a Southern California MSO. “VeriFacts’ monthly in-process repair inspections, technician coaching and assistance in determining the correct repair procedures have had a significant impact on our ability to consistently deliver quality collision repair. From Center Manager to technician assistant, all our associates value the feedback and support provided by VeriFacts. And the rapidly increasing complexity of collision repair makes VeriFacts an even more valuable component of our overall quality assurance process.”
You can rest assured that when you visit a VeriFacts Verified Quality (VQ) or a VeriFacts VQ Medallion shop, they have been thoroughly observed, and demonstrated a consistent commitment to high quality repairs and repair processes. During each unannounced, monthly visit, a VeriFacts coach records their observations from among more than 324 possible points of data per vehicle. Those observations are recorded, scored, and reports are generated. Technician coaching also occurs at the time of the observations.
“Car Crafters has been with VeriFacts for over a year now. We began with just one of our stores and the impact was immediately noticed. We quickly put all our other stores on and cannot imagine turning any of them off. The coaching reinforces the policies and trainings we conduct and the random visits help us verify that our people are doing what we expect. With the assistance of VeriFacts we have implemented new standard operating procedures which have furthered our quality and accuracy. We have found nothing else that does what VeriFacts does and continues to do for us!,” exclaims Sean Guthrie, Director of Operations, Car Crafters.
In addition to monthly collision repair coaching, VeriFacts performs certification visits for several high-quality Vehicle Manufacturers, and expert analysis of post repair vehicles. More information on VeriFacts is available at verifactsauto.com. If you desire to contact us directly, please call 800-381-3447 for more information. You can also email info@verifactsauto.com.
VeriFacts Automotive is the only independent onsite quality verification service in the automotive repair industry. Instead of merely certifying a collision repair facility, VeriFacts identifies automotive repair excellence through sampling and unannounced visits. A facility becomes a VQ Medallion shop only when they have been verified as consistently performing the highest quality observed repair processes. VQ Medallion shops are the top in quality of repair in the collision repair industry.
