HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) and inContact today announced the 2017 winners of the NICE Customer Excellence Awards and the Mojo Awards, who were recognized this week at Interactions-ICUC, the largest customer service industry event. This year’s program had a record number of applicants and winners, all of whom are leaders in their respective fields, including a broad spectrum of industries such as healthcare, telecommunications, banking, and insurance.
Winners demonstrated innovation and leadership in their approach to reinventing customer service, a major theme of this year’s event, and were selected in the following categories:
NICE and inContact Cloud Excellence – for their advanced use of our integrated omnichannel routing, analytics and workforce optimization suite in the cloud, leveraging the NICE and inContact solutions to achieve positive business impact, cost reduction, and support best practices:
- Carlson Rezidor Hotel Group
- Clearlink
- TechStyle Fashion Group
Analytics Excellence – for leveraging analytics, a key pillar in the journey to re-inventing customer service, to significantly enhance their decision-making and operations across every business process, and show improved business performance.
- L.A. Care Health Plan
- Verizon
Customer Experience Excellence – for significantly improving customer experience by implementing the NICE solutions to analyze omnichannel customer interactions in real time and take informed action.
- Blue Cross of Idaho
- Standard Insurance
- TCF Bank
Employee Engagement Excellence – for leveraging NICE’s advanced and adaptive WFO solutions to empower and engage their workforce, a critical factor in delivering excellent customer service.
- Algar Tech
- HSNi
- WPS Health Solutions
Business Impact Excellence – for driving significant measurable improvements in the areas of operational efficiency and revenue growth, and for driving cultural changes in their customer service organizations, which further supports their business goals.
- Caesars Entertainment
- Conduent
- Farmers Insurance
- Southern California Gas Company
inContact Mojo Award for Best Customer Experience – Mitchell International for delivering personalized service based on a 360-degree view of the customer and an omnichannel approach to service.
inContact Mojo Award for Best Workforce Optimization – MINDBODY, Inc. for building a team in which everyone can practice leadership daily in ways that build competence, character, compassion and courage.
inContact Mojo Award for Contact Center Rookie of the Year – Sunrun for delivering responsive, personalized customer experience across the customer journey, from initial sales to installation and service.
inContact Mojo Award for Contact Center Leader of the Year – Justin Borah, TechStyle Fashion Group, for taking a creative approach to improve customer experience globally and to deliver solid business results.
The NICE and inContact awards ceremony wrapped up the successful Interactions-ICUC event, which hosted over 2,000 industry experts and customer service leaders, and featured more than 130 informative sessions. Attendees learned a great deal about customer service trends and best practices as well as how to help their organizations leverage leading technologies to address enterprise transformation in the areas of data, digitization, and cloud. Some of the highlights included keynote addresses from Laura Cullen, Vice President of Operational Reporting and Analytics for Comcast Cable’s Northeast Division, and Geeta Wilson, Vice President, Consumer Experience – Enterprise Transformation at Humana Inc.
Yaron Hertz, president, NICE Americas:
“Congratulations to
this year’s winners. We are proud to recognize the achievements of our
customers, who are using the NICE and inContact solutions to reinvent
customer service in their day-to-day operations. Our 2017 award winners
represent true leadership in the contact center market, and are setting
an example for the rest of the industry on how to drive measurable
improvements in operational efficiency and customer satisfaction, and
ultimately achieve business impact.”
Paul Jarman, CEO, inContact, a NICE company:
“We are pleased
to recognize stand-out customers for their contribution to customer
experience excellence. This year, we are also excited to present the
first combined NICE-inContact cloud excellence award, recognizing the
outstanding achievements of companies that are already leveraging the
joint solution to accomplish their business goals.”
About NICE inContact
NICE (Nasdaq:NICE) is the worldwide
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com.
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. To learn more about inContact, visit www.incontact.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Hertz and Mr. Jarman, are
based on the current beliefs, expectations and assumptions of the
management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe,
expect, may, will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but
not limited to the impact of the global economic environment on the
Company’s customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the Securities and Exchange Commission,
including the Company’s Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.