SANTIAGO, Chile--(BUSINESS WIRE)--DHL eCommerce, a division of the world’s leading logistics company Deutsche Post DHL Group (DPDHL), has launched a B2C domestic delivery operation with tailored and customer-centric solutions in Chile. The Chilean e-commerce sector is set to double its size to $2.3 billion by 20201.
“The future is incredibly bright for the e-commerce sector across Latin America with a forecasted growth of 21% CAGR and is expected to reach $54 billion by 20202. Chile is number one in the region for online shopping with rising incomes, improving digital connectivity and seven out of 10 shoppers already shopping online,” said Charles Brewer, CEO, DHL eCommerce. “With e-commerce in Chile growing at such a rapid pace we see a fantastic opportunity for high quality solutions that will offer a great customer experience and more choice, convenience and control for Chile's online shoppers.”
DHL eCommerce offers next-day delivery in Santiago and other major cities within Chile, and 2-3 day delivery across the rest of the country. Leveraging DPDHL Group’s strong and proven expertise in logistics in more than 220 countries and territories, DHL eCommerce will provide best-in-class domestic delivery in Chile with quick, predictive and secure delivery, coupled with innovative technology for e-tailers, brands and marketplaces.
“The opportunities in e-commerce are enormous and companies that succeed in getting it right will win in this exciting space. Fulfillment and last mile delivery are the new game-changers in e-commerce. Brands and e-tailers must aim to deliver the best experience for their shoppers in this highly competitive sector,” said Brewer.
To enable e-commerce merchants with best-in-class logistics solutions, DHL eCommerce will manage the end to end delivery of packages from the store to the customer, with real-time tracking also available.
“Chile is one of the most advanced e-commerce markets in Latin America with 72% internet penetration and 50% smartphone penetration3 – the highest in the region. With e-commerce currently accounting for 2.8% of the country’s total retail sales4, there is plenty of room for growth,” said Hugo Donoso, Country Manager, DHL eCommerce Chile.
“We aim to change the rules of the game in Chile by offering high quality logistics that will fill a gap in the market,” he added. “We know that distribution is the main weakness of online businesses, and along with our team of e-commerce experts, we aim to be a true strategic ally for our customers, to take care of their logistical needs so that they can focus on their business."
DHL eCommerce's investment in Chile includes a 1,662 sqm central Hub and depot and a growing ground fleet.
For more information visit: dhl.cl/en/ecommerce.html
DHL – The logistics company for the world
DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 350,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 57 billion euros in 2016.
1 Euromonitor 017
2 ibid
3 Integration
4 ibid
