ASHLAND, Mass.--(BUSINESS WIRE)--OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has won the silver award for Customer Service Outsourcing Provider of the Year in the 11th annual Stevie Awards for Sales & Customer Service. OnProcess was recognized for delivering excellent customer experience while boosting its global clients’ Service Level Agreement meet-rates and decreasing their operating costs.
More than 2,300 nominations from organizations of all sizes and virtually every industry were evaluated in this year’s Stevie competition, which showcased the critical role customer service plays in enabling business success.
According to Stevie judges, “OnProcess provides tremendous value to its clients and enhances the service supply chain. Its ability to provide great results and gain the trust of industry giants is impressive.”
“Consumers have very high expectations of how vendors should interact with them, in terms of responsiveness, use of multiple communications channels, and willingness to go the extra mile. And with today’s ultra-competitive economy, if they don’t get the service they want, they’re likely to switch vendors. That’s why OnProcess is so focused on customer experience excellence, and why, according to our clients, we consistently deliver exceptional results,” said Mike Wooden, CEO of OnProcess Technology. “We’re honored that Stevie recognizes the unique value we provide clients through our customer service programs.”
OnProcess credits its highly-trained customer service agents and use of analytics to gain insights into customer behavior, for its world-class customer service. This has helped drive the company’s client retention rate to atypically high levels. To handle increased business from global clients, OnProcess recently tripled employees in its Bulgaria customer excellence center and doubled the size of its Costa Rica operation. It also hired hundreds of customer service representatives for its center in Belfast, Maine.
About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria. www.onprocess.com