ST. PETERSBURG, Fla.--(BUSINESS WIRE)--iQor, a global provider of business process outsourcing and product support services, today announced that it has entered into an agreement to acquire a portion of Asurion’s customer support operations.
The scope of the agreement includes facilities in Altoona, PA; Crestview, FL; Klamath Falls, OR; Meridian, MS; and Tupelo, MS. In addition, more than 2,300 customer support associates and other professionals at these facilities will transition to iQor.
"This agreement supports the growth driver of iQor's integrated solutions, which combines customer and product support with data and analytics solutions to deliver a better customer experience in the most cost effective way," said Hartmut Liebel, President & CEO of iQor. "It also expands our technical support capabilities and expertise, allowing us to deliver greater value and insights for our growing base of clients."
"In a strategic decision to drive further innovation within our core support and protection products, Asurion is transitioning a segment of outlying support operations to iQor," said Todd Chretien, Senior Vice President, Customer Care Operations for Asurion. “With this agreement, employees joining iQor will continue to benefit with new opportunities to learn, grow and advance their careers."
iQor partners with many of the world’s best-known brands to deliver product diagnostics and repair services as well as customer support solutions that span the consumer value chain, from customer care to receivables management.
For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.
Asurion associates transitioning to iQor will continue in their current role and will maintain their compensation and comparable benefits.
The company expects the transition to be complete by the end of 2016.
iQor provides global customer interaction and product support solutions in 18 countries. Our 40,000 employees partner with many of the world’s best-known brands to deliver product and customer support solutions that span the consumer value chain, from product diagnostics and repair services to customer care and receivables management. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business process and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.
Simply put, Asurion helps people stay connected. As the global leader of connected life services, we provide over 290 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair. When a product is missing or simply doesn’t work properly, Asurion’s 16,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology. For more information about Asurion, please visit www.asurion.com.