BOSTON--(BUSINESS WIRE)--The members of the Novarica Insurance Technology Research Council, a membership group of hundreds of insurer CIOs, have selected The Hartford as the winner of this year’s Novarica Research Council Impact Award for a “Digital Initiative at a Large Insurer.”
The Hartford Group Benefits business implemented enhanced self-service and mobile capabilities for their customers’ employees, including online chat, email alerts and notifications, as well as giving claimants access to richer information. As a result of the initiatives, The Hartford Group Benefits saw an increase in customer loyalty scores and reduced call center volume.
“At The Hartford, we are focused on improving the customer experience to meet the needs of our employer clients and their employees,” said The Hartford’s Group Benefits CIO Samir Srivastava. “The adoption of these self-service capabilities, which resulted from market and claimant feedback, has exceeded our expectations, delivering strong business benefits, and is a great recognition of our team’s efforts.”
“We congratulate The Hartford on the peer recognition of their successful initiative,” said Matthew Josefowicz, president and CEO of Novarica, and lead moderator of the Research Council. “Since 2012, Novarica has published more than 150 case studies of insurer IT initiatives that drive business results, and the most impactful have been selected by our Council members for awards each year.”
The Hartford’s case study, along with dozens of other eligible cases, was published this spring in the Novarica Best Practices Case Study Compendium 2016, available at http://novarica.com/compendium2016/. It was selected as the winner in its category by insurer CIO members of the Council.
About the Novarica Research Council Impact Awards
The Novarica Research Council Impact Awards are the largest purely peer-juried awards in insurance technology. Dozens of CIO members of the Novarica Insurance Technology Research Council vote annually to recognize the efforts of their peers to use technology to drive business value in digital, data/analytics, core systems, and IT operations.
The Novarica Insurance Technology Research Council is a free, moderated, knowledge-sharing community of more than 300 insurer CIOs and senior executives. In addition to recognizing successful initiatives through the Impact Awards, members participate in anonymized studies and private, vendor-free events. The Council is managed by Novarica, a research and advisory firm that helps more than 80 insurers make better decisions about technology projects and strategy. More information at http://novarica.com/council/
Novarica helps more than 80 insurers make better decisions about technology projects and strategy, through research, advisory services, and consulting on vendor selection, benchmarking, project assurance, and IT strategy. www.novarica.com