TORONTO--(BUSINESS WIRE)--The Avid Benchmark Award for Brookfield Residential should read: Brookfield Residential - Calgary Multi-Family (instead of Brookfield Residential - Calgary Single Family).
The corrected release reads:
CANADA’S TOP BUILDERS DISTINGUISHED WITH 2016 AVID AWARDS FOR HIGHEST HOME BUYER RATINGS
North Ridge Development - Saskatoon Multi-Family and Gilroy Homes take top honours as Avid Canada Diamond Award winners
In recognition of the best builders providing extraordinary customer experiences, Avid® Ratings Canada is proud to announce the winners of the 13th annual Avid Awards. Homebuilders throughout North America are honoured with the prestigious awards for scoring highest with their customers on home buying experience surveys. The 2016 Avid Awards are the largest award program in North America recognizing customer satisfaction in homebuilding. This year’s program had 1,445 qualifying builders from all over the United States and Canada, almost double the size of last year’s program. All winners were recognized on July 13th at the digital presentation of the Avid Awards, viewable at www.avidratings.com/avid-awards.
“We are excited to recognize the winners of the 2016 Avid Awards, who have all set the bar for home quality and customer service across North America,” said Tim Bailey, division president of Avid Ratings Canada. “It is our goal to provide homeowners with the security that a builder in their region can not only meet, but exceed, home buying expectations.”
Homebuilding companies included in this year’s results represent Canada’s largest private builders and hundreds of small volume and custom builders from coast to coast. Homeowners who purchased new homes in 2015 were surveyed to determine the winners of the 2016 award. The top two winners were North Ridge Development - Saskatoon Multi-Family and Gilroy Homes, taking top honours as Diamond Award winners.
“To us, being an Avid Award winner means that our warranty program, our service and our products are meeting our customers’ satisfaction,” said Errol Fisher, vice president of operations at North Ridge Development. “This feedback comes directly from our customers, so it means we’re achieving the goals we’re setting out to.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of the industry in bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid's award-winning GoSurvey® program and database. Every home buyer survey in the database is analyzed to determine each builder's Avid Index Score, which is a combination of the total home buying experience, the willingness to refer, and the actual number of recommendations a buyer has made. Builders with the highest Avid Index Score in each category are presented with awards. Each award-winning company must score at or above the top 25th percentile in the United States or Canada to be recognized with an Avid Award. To provide even more transparency, many participating builders publish all of their completed (and unedited) reviews and star ratings online via Avid’s GoSocial® program and at www.homequality.com.
“Part of our brand promise is that we are a trustworthy company that consumers can rely upon,” Bailey said. “Integrity is of paramount importance to us, which is why home buyers and builders alike can be assured that the Avid Awards are based on surveys of 100 percent verified customers with over 50- to 70-percent response rates, and therefore have true meaning behind them.”
Avid Diamond Award
The Avid Diamond Award is given to builders scoring the highest on their New Home Move In Experience™ survey (based on purchasing experience within the first 90 days in the home). One builder in the production category and one in the custom builder category were named as Diamond Award recipients.
Avid Diamond Award:
- North Ridge Development - Saskatoon Multi-Family
Avid Diamond Award Custom/Small Volume Builders:
- Gilroy Homes
Avid Gold Award
Avid also distinguishes top building companies on a local level with the Avid Gold Awards. This honour is awarded to leading builders within four provinces in Canada who received the highest on their New Home Move In Experience™ survey (based on purchasing experience within the first 90 days in the home) out of all qualifying builders in their area.
Avid Gold Award winners are as follows:
Province of Alberta
- Jayman BUILT - Innovations Calgary Division
Province of British Columbia
- Portrait Homes
Province of Ontario
- Mattamy Homes - Halton/Hamilton Division
Province of Saskatchewan
- Northridge Development - Regina Multi-Family
Avid Benchmark Award
The Avid Benchmark Award is presented to the second- and third-place builders that rank among the top 25 percent nationwide (up to two per province) in the New Home Move In Experience™ survey (based on purchasing experience within the first 90 days in the home). There were a total of eight recipients this year.
The following builders were selected for the Avid Benchmark Award:
Province of Alberta
- Brookfield Residential - Calgary Multi-Family
- Laebon Developments
Province of British Columbia
- Concert Properties
- Totangi Properties
Province of Ontario
- Mattamy Homes - Ottawa Division
- Rinaldi Homes
Province of Saskatchewan
- Montana Homes
- Ehrenberg Homes
For more information about the Avid Awards, please visit www.avidratings.ca.
About Avid Ratings Canada
Founded in 2003, Avid Ratings Canada (avidratings.ca) is a full-service customer experience (CX) firm dedicated exclusively to helping residential construction companies maximize customer value, increase sales velocity and grow market share. Avid develops and implements end-to-end voice of customer (VoC) and integrated marketing technologies for attracting, delighting and activating loyal homebuilding and remodeling customers. Avid Ratings currently serves over 2,000 residential construction companies throughout North America and is ranked among the “50 Most Influential Tech Companies in Residential Construction” by Constructech magazine.
