INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq:ININ) has launched PureCloud Engage℠ for Salesforce on the Salesforce AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way.
Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity, and reduce costs.
PureCloud Engage℠ is delivered from the Interactive Intelligence PureCloud℠ platform, the company’s latest cloud solution architected as a set of stateless, independently load-balanced microservices running atop Amazon Web Services. The PureCloud℠ platform offers a comprehensive set of services designed to deliver successful business outcomes for organizations of all types and sizes.
Interactive Intelligence PureCloud Engage℠ for Salesforce offers the following features:
- Rules-driven screen-pop – User data, such as caller ID, dialed number (DNIS), case number and email address, drives a screen-pop of the associated Salesforce contact, lead, or case for faster, more effective service.
- Embedded interaction management controls – The ability to manage, track and queue calls, emails, Web chats and callbacks from within the Salesforce user interface results in increased productivity.
- Presence management – Offers a number of real-time status settings for improved collaboration.
- Unified reporting – Interaction reporting integrated with Salesforce results in better insight into performance, increased productivity, and improved consistency and accuracy of data.
“We can’t say enough about the value PureCloud Engage℠ has brought us – from improved service to increased efficiencies,” said Steve Palencia, director for Universal Protection Service. “It will certainly be a selling point in the future as we potentially expand the properties we service.”
“Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer,” said Todd Surdey, SVP, ISV sales for Salesforce. “By leveraging the power of the Salesforce App Cloud, PureCloud Engage℠ gives customers proven social, mobile and connected cloud technologies to accelerate business success.”
Built on the Salesforce App Cloud, Interactive Intelligence PureCloud Engage℠ for Salesforce is currently available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N30000000pvMdEAI.
Interactive Intelligence is also a member of the Salesforce ISV Partner Program, which gives access to the best Salesforce resources so vendors can add more value to their customer deployments.
About Salesforce AppExchange
Salesforce AppExchange is the world’s leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,000 partner apps and more than 3.5 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT and data science technologies for businesses.
Salesforce, App Cloud, AppExchange and others are among the trademarks of salesforce.com, inc.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq:ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity, and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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