DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/mgs2zj/20152016) has announced the addition of the "2015-2016 Cloud-Based Contact Center Infrastructure Market Report" report to their offering.
The 2015 - 2016 Cloud-Based Contact Center Infrastructure Market Report covers 11 vendors, 10 in-depth and one at a high level. The vendors covered in-depth are: 3CLogic, 8x8, Connect First, Content Guru, Five9, inContact, Intelecom, Interactive Intelligence, LiveOps and NewVoiceMedia. Even though they meet many of the Report participation criteria, Enghouse is covered at a higher level, due to their business model.
The inclusion of market-leading vendors as well as contenders gives readers an appreciation of the range of cloud-based contact center infrastructure offerings, along with each vendor's strengths, weaknesses, opportunities and pricing. The Report also includes a comprehensive Vendor Directory that lists all known providers of cloud-based systems and applications for contact centers and customer service organizations.
Report Highlights:
- Cloud-based contact center infrastructure has hit its stride on a global basis: The market continues to be strong and growing in North America and Western Europe, particularly in the UK. Germany, Japan, China, and the Philippines are also showing strong interest in cloud-based contact center infrastructure solutions.
- The past 12 months have been the best in the history of this sector: The number of cloud-based contact center infrastructure seats rose 49.9% over the last year, from 1,302,788 to 1,953,249.
- A vast competitive landscape: With an estimated 150+ competitors vying for business world-wide, the cloud-based contact center infrastructure sector is a buyer's market, although we expect consolidation to begin during the next 2 years.
Key Topics Covered:
1. Executive Summary
2. Introduction
3. Consulting Research Methodology
4. Service Delivery Models for Cloud-Based Contact Center Infrastructure Solutions
5. Cloud-based Contact Center Infrastructure Overview
6. Cloud-Based Contact Center Infrastructure Trends and Challenges
7. Cloud-Based Contact Center Infrastructure Market Innovation
8. WFO Capabilities in Cloud-Based Contact Center Infrastructure Solutions
9. Contact Center Infrastructure Reporting Requirements
10. Multi-Channel Customer Engagement
11. The Emergence of Customer Journey Analytics
12. Outbound Engagement Strategies and Compliance Features
13. Payment Card Industry Data Security Standard Requirements for Contact Centers
14. Cloud-Based Contact Center Infrastructure Market Activity Analysis
15. Cloud-Based Contact Center Infrastructure Market Projections
16. Adoption of Cloud-Based Contact Center Infrastructure Solutions
17. Cloud-Based Contact Center Infrastructure Competitive Landscape
18. Cloud-Based Contact Center Infrastructure Vendors and Solutions
19. Implementation Analysis
20. Cloud-Based Contact Center Infrastructure Vendor Satisfaction Analysis
21. Pricing
22. Company Reports
- 3CLogic
- 8x8
- Connect First Inc.
- Content Guru
- Enghouse Interactive
- Five9, Inc.
- inContact, Inc.
- Intelecom Group AS
- Interactive Intelligence, Inc.
- LiveOps, Inc.
- NewVoiceMedia
For more information visit http://www.researchandmarkets.com/research/mgs2zj/20152016
