BOSTON--(BUSINESS WIRE)--Press Ganey Holdings, Inc. (NYSE:PGND): At a time when consumers are increasingly engaged in their healthcare decisions and providers are being called upon to deliver greater value, Press Ganey Chief Medical Officer, Dr. Thomas H. Lee, presents a path to patient-centered care in his new book, An Epidemic of Empathy in Healthcare: How to Deliver Compassionate Connected Patient Care That Creates a Competitive Advantage. The book, published by McGraw-Hill, will be available on Amazon and via select retailers on November 20.
Drawn from Dr. Lee’s extensive research and work in healthcare performance improvement, this book demonstrates the strategic imperative for provider organizations to employ a more patient-centric approach in order to capture and retain business. According to Dr. Lee, as the industry advances to prioritize a positive patient experience, organizations with coordinated, compassionate and connected care will ultimately succeed in this new environment.
“As healthcare enters a new era driven by value-based competition, it is critical for healthcare professionals to adopt a patient-centered standard of care in order to remain competitive,” said Dr. Lee. “The ability to meet patients’ needs efficiently and reduce human suffering is not only the right thing to do, but it must also be a core strategic tenet in today’s marketplace. The book illustrates how the combination of advanced science and empathic care delivery can help create the health systems that patients need and deserve, while driving long-term business success.”
Dr. Lee is recognized as one of healthcare’s most prominent experts regarding the reduction of patient suffering, and will present on this topic to a global audience at TEDMED 2015 on November 20. He has more than three decades of experience in healthcare performance improvement as a practicing physician, hospital executive, researcher and health policy expert. In addition to his role as Press Ganey’s CMO, Dr. Lee is also a practicing internist and cardiologist at Brigham and Women’s Hospital in Boston. He previously served as Network President for Partners Healthcare System and CEO for Partners Community HealthCare, Inc.
An Epidemic of Empathy in Healthcare: How to Deliver Compassionate Connected Patient Care That Creates a Competitive Advantage is available on Amazon.com, Barnes & Noble and iTunes.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of Jan. 1, 2015, we served more than 22,000 health care facilities.
