REDWOOD CITY, Calif.--(BUSINESS WIRE)--Satmetrix®, the leading global provider of cloud-based solutions for managing and improving customer experience (CX), today announced the launch of the new Net Promoter Network. The Net Promoter Network is a dynamic community and content hub for sharing the latest CX-related resources, best practices and thought leadership.
The new Network is ideal for customer experience professionals looking to improve their knowledge through online training and certification in the latest NPS methodology. The Network also features the Net Promoter community forum, where customer experience professionals can engage with experts and fellow practitioners.
Read the official blog post here: http://blog.satmetrix.com/happy-cx-day-become-a-cx-hero
“Times have changed, and just getting the basics of customer experience right is simply not cutting it anymore,” said Satmetrix CEO, Richard Owen. “We launched the new Net Promoter Network to provide customer experience professionals with a one-stop-shop for all the latest knowledge and resources they need to take their CX programs to the next level.”
The Net Promoter Network is a dynamic community that features frequently updated, original materials related to NPS and CX best practices. Highlights of the new Net Promoter Network include:
- An active and vibrant community forum moderated by experts and frequented by CX professionals from multiple industries and locations around the globe;
- The latest NPS and CX thought leadership materials, including articles, eBooks, infographics and webinars;
- Premium content in the form of conference video, Net Promoter benchmark data and access to the new Net Promoter Academy for the most up-to-the-minute NPS2 teachings.
“Customer experience professionals need to move beyond a research-based approach towards an integrated organizational discipline,” said Satmetrix Chief Customer Officer, Deb Eastman. “The Net Promoter Network was designed to empower customer experience professionals with all the knowledge and skills necessary to develop and administer modern CX programs.”
All visitors to the new Net Promoter Network can browse the site or sign up for free membership to gain access to the library of educational and thought leadership materials from Satmetrix and its industry expert partners, including: Colin Shaw, Jeanne Bliss, The Temkin Group, Joseph Jaffe and others. Premium memberships provide exclusive access to Net Promoter benchmark data, CX-related video content, as well as access to the new Net Promoter Academy for the latest NPS2 teachings.
“With the launch of the new Net Promoter Network, Satmetrix has created a destination where the CX and Net Promoter community can come together and discuss the best ways to maximize customer experience in today’s business environment,” Eastman concluded.
About Satmetrix
Satmetrix is the leading global provider of cloud-based solutions for managing and improving overall customer experience. As co-creator of the Net Promoter® methodology, Satmetrix combines unrivaled NPS expertise with a powerful, yet cost-effective SaaS-based software solution to provide continuous, actionable, 360-degree customer insights. Leading organizations of all sizes and across multiple industries use Satmetrix solutions to drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. With more than 1,000 deployments in 40+ languages, Satmetrix provides a holistic view of the customer experience and the necessary expertise to help accelerate customer experience program success.
NPS®, Net Promoter® and Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
www.satmetrix.com | Twitter: @Satmetrix | LinkedIn @Satmetrix
