NEW YORK--(BUSINESS WIRE)--Thunderhead, the global leader in enterprise solutions for customer communications, today announced that Pekin Insurance has selected Thunderhead Smart Communications to create, manage and deliver all outbound policyholder correspondence. Smart Communications is the industry-leading SaaS customer communications solution that provides business users ultimate control over creating and managing personalized multi-channel customer communications.
Pekin Insurance is one of North America’s most successful property and casualty insurance providers, with combined assets of $2 billion, more than 700 employees, 1,500 agencies, and 8,500 independent agents. Pekin prides itself on delivering efficient and effective service to policyholders and have selected the Smart Communications solution to create, manage and deliver personalized and timely correspondence to its policyholders on the channels they prefer. Deployment of Smart Communications across Pekin’s business ensures consistent correspondences that aligns to the customer journey and ultimately improves policyholder retention.
In the coming months, Pekin will transform its core operational systems - underwriting, policy administration, billing, and claims management - using an integrated solution from Thunderhead partner Guidewire Software, a provider of software products to Property/Casualty insurers. Smart Communications provides seamless, out-of-the box integration with Guidewire InsuranceSuite™ to create all outbound customer communications from Pekin’s operational systems. Guidewire and Thunderhead have over 40 joint customers worldwide within the insurance industry.
Neil Kaderabek, Chief Information Officer of Pekin Insurance, said, “Pekin Insurance is embarking on an ambitious transformation program, and we needed to be sure that our new operational systems are enabled for multi-channel communications within our new environment and processes. Thunderhead, together with Guidewire, gives Pekin that peace of mind as well as advanced customer communications capabilities to delight our policyholders.”
George Wright, General Manager of Thunderhead Smart Communications, added, “Thunderhead is excited to add Pekin Insurance to our fast growing list of customers. Pekin Insurance chose Thunderhead Smart Communications because of our seamless integration with Guidewire InsuranceSuite and, crucially, due to Thunderhead’s proven pedigree in bringing business user control and lower TCO to personalized multi-channel customer communications. The market continues to validate our partnership and we look forward to working with both Pekin Insurance and Guidewire to deliver another successful deployment of our integrated platforms.”
About Thunderhead
Thunderhead’s mission is to enable brands and their customers to live and work in harmony. Thunderhead is a privately-owned and British-founded software company that has become, since launching in 2004, a recognized global leader in the enterprise communication solutions market.
Headquartered in London, Thunderhead has a client base of over 250 global brands, serving its customers from offices located in North America, Europe and Asia Pacific.
Thunderhead is a member of the Guidewire PartnerConnect™ Solution and Ready for Guidewire programs.
To learn more, please visit www.thunderhead.com/smart-communications.
