ROCHESTER, N.Y.--(BUSINESS WIRE)--Sutherland Global Services announced today the opening of a new facility near Itajai, Brazil. The new site is located at Rua Gil Stein Ferreira, 258 Centro de Itajaí, CEP 88301-210, Santa Catarina, Brazil.
The new 1,518-square-meter facility spans three floors and is currently home to approximately 75 Sutherland employees hired from the local community, with the capacity to expand to 400 employees.
“This new center is increasing the capacity of our iBPO network to deliver integrated end-to-end BPO services to our global and regional clients,” said Felix Massun, Senior Vice President of Business Development for Sutherland Latin America.
“Sutherland’s technology vertical and FAO business have been growing at a fast pace over the past few years and our new team in Brazil will be responsible for helping us continue that growth,” said Aaron Phillips, Vice President and Brazil Implementation Leader for Sutherland Global Services. “We are excited to open our newest facility here in Itajai and appreciate the warm welcome from the community.”
Sutherland’s combination of technology, people, and proven processes helps clients meet customer demands. Customers require this level of support across every technology product, platform, and application. In addition, they are seeking quick and easy resolution to questions and technical problems. Sutherland’s outsourcing solutions touch every aspect of our clients’ end-user customer experience.
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 36,000 professionals and has nearly 60 global delivery centers in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom. For more information, visit www.sutherlandglobal.com.
