DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/4wbvgk/analysis_of_the) has announced the addition of the "Analysis of the South African Contact Centre Market " report to their offering.
To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to receive an incentive through the Department of Trade and Industry (DTI) could be devastating to the progress South Africa has made in the business process outsourcing (BPO) sector over the last 10 years. Companies may have to go through fundamental changes and restructuring. This research service examines the South African contact centre market and discusses the key trends which will shape this market.
Key Topics Covered:
1. Executive Summary
2. Market Overview
3. Market Background
4. Drivers and Restraints - Total Contact Centre Market
5. Forecasts and Trends - Total Contact Centre Market
6. Market Share and Competitive Analysis - Total Contact Centre Market
7. Contact Centre Trends
8. Domestic Outsource Segment Analysis
9. International Offshore Segment Analysis
10. Technology Providers
11. The Last Word
12. Appendix
For more information visit http://www.researchandmarkets.com/research/4wbvgk/analysis_of_the
