SAN FRANCISCO--(BUSINESS WIRE)--In an ongoing effort to enhance customer service, Wells Fargo Insurance, part of Wells Fargo & Company (NYSE: WFC), has named company veteran Chris Calvert head of its newly established Client Experience team. Calvert will lead a team focused on strengthening customer service across all segments of the company’s insurance distribution business, including the Insurance Brokerage and Consulting (IBC) and the Personal and Small Business Insurance (PSBI) division. She is based in Highlands Ranch, CO, and reports to Todd Wartchow, head of Insurance Strategy and Analytics.
“We have a tremendous opportunity to provide a best-in-class experience for our customers,” said Wartchow. “Chris’ extensive industry and company experience will elevate our product offerings as she leads this important initiative to define and develop a customer engagement strategy that will help us better anticipate our customers’ needs.”
During her 25-year career with Wells Fargo, Calvert’s previous roles in the company include community bank president for the Denver region as well as multiple leadership positions within Finance. She was most recently finance manager for Wells Fargo Insurance.
About Wells Fargo Insurance
Recently named Best Insurance Broker in the U.S. by Global Finance Magazine1, Wells Fargo Insurance provides solutions for a wide range of customers, including retail consumers, high net worth individuals, small businesses, as well as middle market and large corporate customers. Wells Fargo Insurance writes or places approximately $11 billion of risk premiums annually in property, casualty, benefits, international, personal lines, and life products and also includes one of the nation’s leading crop insurance providers, Rural Community Insurance Services (RCIS).
About Wells Fargo & Company
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.7 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through 8,700 locations, 12,800 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 36 countries to support customers who conduct business in the global economy. With approximately 266,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 30 on Fortune’s 2015 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.
1 Ranking includes Wells Fargo Insurance Services USA, Inc., Wells Fargo Insurance Services of West Virginia, Inc., Wells Fargo Insurance, Inc., and Rural Community Insurance Company
