DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/xldnzj/winning_and) has announced the addition of the "Winning and Retaining Business in the North American Mining Equipment Sector, 2015" report to their offering.
This report provides a detailed analysis of customer preferences throughout the North American mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers. The analysis is based on extensive survey of 101 mine managers and procurement managers.
Areas of analysis include:
- Customer priorities when buying mining equipment, with ratings of the importance of 18 separate factors, and the satisfaction ratings on 16 factors, for customers when choosing mining equipment, including cost factors, supplier attributes and product attributes.
- Ratings of current suppliers across the same factors, identifying the best-performing suppliers and how well suppliers performed versus the importance of each factor.
- In-depth analysis of the major suppliers Caterpillar, Joy Global, Komatsu and Atlas Copco, including their overall performance ratings and their ratings for each of the factors relative to its importance.
- Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers throughout North America for trucks, excavators, loaders, shovels, dozers, drills, longwalls, engines, tyres, pumps and mining software.
- Insight into the likelihood of switching supplier and key action points for suppliers, outlining required product and service improvements.
Key Highlights
- When choosing an equipment supplier, respondents rate Product quality/reliability', Availability of replacement parts' and 'Maintenance and service costs' as most important.
- Overall the major suppliers such as Caterpillar, Joy Global, Komatsu, and Atlas Copco performed consistently well in terms of customer satisfaction.
- Account managers make a significant impact in setting a manufacturer apart from the competition as the respondents cited 'Better timing of contact', Better ability to build long-term relationships' Better understanding of your needs' as key differentiating factors when choosing their current main supplier.
- The three leading areas for improvement identified by respondents were product quality and reliability', availability of spare parts', and ability to support cost reduction'.
Key Topics Covered:
1 Executive Summary
2 Customer Priorities in Supplier Selection
3 Supplier Performance and Key Success Factors
4 Customer Retention and Key Areas of Improvement
5 Action Points and Recommendations
6 Appendix
Companies Mentioned
- Caterpillar
- Komatsu
- Hitachi
- Atlas Copco
- Sandvik
- Liebherr
- ThyssenKrupp
- Volvo
- Eickhoff
- JH Fletcher
- John Deere
- Boart Longyear
- Ingersoll Rand
- Cummins
- Detroit
- Drilltech
- Metso
- Bridgestone
- Goodyear
- Michelin
- Toyo
- Surpac
- Deswik
- Datamine
- MineSight
- Maptek
- Geovia
- Weir Minerals
- Flygt
For more information visit http://www.researchandmarkets.com/research/xldnzj/winning_and
