BARTLETT, Ill.--(BUSINESS WIRE)--OBRIEN Insurance Solutions (OBRIEN), a provider of business solutions specifically designed to modernize and refine an insurance company’s printed and digital customer communications, announced today the introduction of its Policyholder Engagement Management System (PEMS). With the continuing industry focus on modernizing core insurance processing, OBRIEN’s complementary modernization approach for customer communications, documents, and forms is a natural extension to ensure a complete modern insurance processing environment.
The PEMS offering combines OBRIEN’s proven systems that provide audited document and forms design, creation, approval, management, delivery (via print / mail, web, email, mobile, social media) and digital bill presentment and payment services into an integrated end-to-end policyholder engagement solution.
PEMS consists of three components that combine services and SaaS-based software solutions, offering insurers a cost effective and flexible approach for efficient, high quality policyholder communications while bridging the gap between paper-based and digital communications.
PEMS can be integrated with an insurer’s core policy, billing and claims systems to provide a comprehensive, seamless, and modern processing environment.
PEMS is available as an integrated service or as individual modules which include:
- Optimized print and mail services eliminate the need for internal print and mail operations and provide dashboards for management insight, ongoing production standards, and greater control with reduced costs.
- Web-based forms / document design and delivery developed to empower business users and reduce the cost of dependence on IT resources. Provides a web-base audited approval process and management insight into document status, centralized control of document design/data/content, and integrated electronic delivery (web, email, SMS text, mobile, social media).
- On-line bill presentment and payment to provide policyholders and customer service personnel with single view of critical documents translating to improved customer service, efficient credit card and ACH payment options, archival of critical billing documents, and delivery of documents/information/communications whenever and wherever based on customer preference.
OBRIEN’s vice president business development, Mike Mulcahy noted, “We see our policyholder engagement management system as the ideal complement and a necessary component to an insurer’s core processing modernization effort. Interacting with customers through forms, documents, ongoing communications and the like, whether digital or hardcopy, is always a moment of truth between insurer and customer --- requiring each experience to be of the highest quality in both presentation and processing. We are proven experts in documents and document processing and have been serving the needs of insurers for over 40 years. PEMS is a natural next step to ensure we continue to provide our insurance clients the best and most modern in document design, creation, presentation, audit, and tracking.”
Visit OBRIEN at IASA at booth #1125.
About OBRIEN Insurance Solutions
Founded in 1974, OBRIEN Insurance Solutions is a provider of business solutions specifically designed to modernize and refine an insurance company’s printed and digital customer communications to improve organizational collaboration, communication and customer experience to facilitate growth and transform business. OBRIEN’s four pillars of expertise include the web-based SolvEdge Digital-CCP collaboration and communication platform; print and mail production services; electronic bill presentment and payment; and related consulting services.
For additional information visit www.obinc.com or call 800-232-9595.
