PLANTATION, Fla.--(BUSINESS WIRE)--DHL, the world’s leading global express and logistics company, has captured prestigious gold, silver and bronze awards for outstanding achievement in sales and customer service in the 2015 Stevie Awards competition.
DP DHL was voted the No.1 company among 10 international enterprises and received a special honor, the Grand Stevie Award, for the “winningest” organization in the 2015 competition. And the U.S. Customer Service Team of DHL Global Forwarding, the company’s air, ocean and freight specialist, received the gold award in the Customer Services Complaints Team of the Year category at the 9th annual Stevie Awards ceremony held recently in Las Vegas, Nevada.
Finalists in the 2015 Stevie competition were chosen by a panel of 134 professionals from around the world, and the Gold, Silver and Bronze awards were selected in a final judging round by members of seven specialized committees. Over 1,900 entries submitted by companies in 34 countries were reviewed and rated during the judging process.
Created in 2002, the Stevie Awards are the world’s premier international business honors. Each year, the Stevie Awards honor and generate public recognition of the achievements and positive contributions of organizations and working professionals all over the world.
“We know our team members pride themselves on excellence in sales and customer service, and it’s very satisfying to see that they also receive international recognition for their hard work and achievements in these areas,” said Pablo Ciano, CIO and VP Customer Service for DHL Express Americas. “The prestigious Stevie Awards underscore the outstanding performance of our people. Congratulations to our winners, and to our entire DHL team for their dedication to customers.”
The U. S. DHL Global Forwarding customer service team was honored with the gold Stevie Award for developing an internal process called the Customer in Jeopardy Dashboard (CIJ) to help bring visibility and transparency to customer concerns. The new system, which involves significant senior-level participation, ensures that customer complaints are resolved efficiently and effectively. The program involves stakeholders around the world and has dramatically improved complaint resolution turn-around times.
“DHL Global Forwarding prides itself on customer service excellence,” said Jim Underhill, Head of Customer Service for DHL Global Forwarding, U.S. “It is the heart of the organization, so we constantly seek to improve our methods. Our new internal complaint handling process was developed as an innovative way to both identify customer complaints and create targeted, streamlined solutions to achieve customer satisfaction.”
Throughout the Americas region, DHL Express individual sales and customer service representatives and teams were honored in several categories and countries, including Brazil, Mexico, Chile, Argentina, Ecuador, Peru and El Salvador and the United States.
The DHL Express team World Cup Deliveries in Sao Paulo, Brazil, was granted a Gold Stevie for “Office Customer Service Team of the Year”.
At DHL Express U.S., the following people received Silver Stevie Awards in the Sales Representative of the Year category:
- Amanda Ruiz, Manager International Sales, New York City
- Brian Ellison, National Account Manager, Northeast
- Justin McMahon, Manager of International Sales South Florida.
The DHL Express Telesales (Direct Channel Sales) Team also received a Silver Stevie in the Telesales Team of the Year category.
The 2015 Stevie Awards were announced during a gala banquet at the Bellagio in Las Vegas, with over 500 executives from the U.S. and other countries attending.
Follow this link to see the complete official list of 2015 Stevie Award winners for Sales and Customer Service:
DHL – The logistics company for the world
DHL is the leading global brand in the logistics industry. DHL’s family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, international express, road, air and ocean transport to industrial supply chain management. With more than 325,000 employees in over 220 countries and territories worldwide, they connect people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including e-Commerce, technology, life science and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 56 billion euros in 2014.