COLUMBUS, Ga.--(BUSINESS WIRE)--Synovus, the Columbus, Georgia-based financial services company, has received 19 Greenwich Customer Service Excellence awards in Middle Market and Small Business Banking from Greenwich Associates.
“Our relationship-centered banking approach is especially attractive to small business and middle market customers who appreciate responsive bankers who know them, who can deliver customized solutions, and who can make quick yet informed decisions on their behalf,” said Kessel D. Stelling, Chairman and CEO of Synovus. “We are honored to again be recognized by our customers and Greenwich Associates for providing this kind of exceptional service to these important customer segments.”
In Middle Market Banking, Synovus was recognized nationally in the following categories:
- Overall Satisfaction
- Likelihood to Recommend
- Relationship Manager Capability
- Overall Satisfaction (Cash Management)
- Customer Service (Cash Management)
In the Small Business Banking category, Synovus received national awards in the following categories:
- Overall Satisfaction
- Likelihood to Recommend
- Relationship Manager Capability
- Financial Stability
- Branch Satisfaction
- Overall Satisfaction (Cash Management)
- Accuracy of Operations (Cash Management)
- Customer Service (Cash Management)
- Product Capabilities (Cash Management)
- Sales Specialist Performance (Cash Management)
Synovus was also honored with four South Regional awards, including two in Middle Market Banking for “overall satisfaction with banking relationships” and “overall satisfaction with Cash Management relationships,” and two in Small Business Banking for “overall satisfaction with banking relationships” and “overall satisfaction with Cash Management relationships.”
In compiling these rankings, Greenwich Associates interviewed nearly 13,000 middle-market firms with sales of $10 million-$500 million, and more than 15,000 small businesses with sales of $1 million-$10 million across the country.
Based in Stamford, CT, Greenwich Associates is a financial services consulting and research firm with additional offices in Pleasanton, CA, London, Singapore, Tokyo, and Toronto. The Greenwich Excellence Awards are presented annually to recognize financial institutions that provide superior quality of products and services, according to their clients.
Synovus Financial Corp. is a financial services company based in Columbus, Georgia with approximately $27 billion in assets. Synovus provides commercial and retail banking, investment, and mortgage services to customers through 28 locally-branded divisions, 258 branches, and 341 ATMs in Georgia, Alabama, South Carolina, Florida, and Tennessee. See Synovus on the web at synovus.com.