MALVERN, Pa.--(BUSINESS WIRE)--Acrometis has successfully implemented its claim processing platform CLAIMExpert, in less than 90 days for MAC Risk Management.
MAC Risk Management is a Quincy, MA based in house claim administrator, for over 117,000 associates, for Ahold USA , Inc., a wholly owned subsidiary of Royal Ahold, N.V. This implementation connected multiple internal and external systems and will be used by MAC's claim operations to more efficiently and effectively administer its workers’ compensation programs and achieve better outcomes for injured associates.
"Acrometis was not only able to quickly grasp our business processes, but also the technical connections to our systems and to our external networks. We are eager to begin realizing the benefits to our claim administration processes but also the improved outcomes for our associates that this system will achieve and we were very pleased to see this occur within 90 days," stated Nick Parillo, VP Global Insurance for Royal Ahold and President of MAC Risk Management.
MAC Risk added CLAIMExpert to their workers’ compensation claims operation to reduce claims costs through expert rules processing and adjuster focused workflow support. Companies using CLAIMExpert have realized over 11 points of medical loss improvement and a freeing up of an adjuster’s day by 40% in the first year. CLAIMExpert requires no upfront capital and minimal IT support to implement.
“Since CLAIMExpert is delivered as Software as a Service, we aren’t paid until MAC Risk successfully starts using the platform, and even then only based upon how much they use it. Our interests are aligned with every one of our customers in launching swiftly and correctly. I am very proud of our team and their laser-like focus on creating a great solution for MAC Risk and their adjusters,” explained Jerry Poole, Acrometis President and CEO.
“The launch training validated our decision to add CLAIMExpert to our claims processing. Our seasoned and highly experienced adjuster teams were delighted at the ease of managing incoming documents and expressed excitement over the added time now available to manage claims,” said Jeffrey Lewis, PMP, Senior Project Manager MAC Risk Management, Ahold USA.
Ahold USA
Ahold USA supports four regional Divisions – Stop & Shop New England, Stop & Shop New York Metro, Giant Landover, and Giant Carlisle – that together operate nearly 775 supermarkets with approximately 120,000 associates in 14 states and the District of Columbia along with Peapod, the nation’s leading e-commerce grocery shopping/delivery service.
About Acrometis
Acrometis’ CLAIMExpert® is a rules-based claims processing platform that deterministically routes claims documents and bills, allowing for meaningful changes to the claims processing environment that in turn leads to maximized cost savings, efficiency, and productivity gains over the lifecycle of a claim. For more information about Acrometis and CLAIMExpert, please visit www.acrometis.com or call 855.282.1476.
