ROUND ROCK, Texas--(BUSINESS WIRE)--Dell Software today announced the release of Dell Unified Communications Command Suite (UCCS), a scalable, data-driven platform for UC management. Designed to help organizations gain better insights into their UC investment, remove the barriers associated with employee adoption and deliver consistent, high-quality user experiences, UCCS streamlines the complexity of managing multiple communication platforms and delivers a flexible, cross-platform management, reporting and diagnostic solution on workforce activity, communication consumption and system performance.
In the pursuit of a truly connected business, organizations spend millions of dollars to assess, install and deploy unified communications (UC) solutions, yet lack accurate insights into how the myriad solutions are used, if at all. A recent survey on Lync adoption and challenges confirms that organizations that have adopted Lync cannot easily report on savings and 80 percent of organizations don’t have the reporting capabilities to tell them if they have met their cost reduction goals. In this same survey, only 17 percent of respondents have a dedicated Lync administrator, leaving the full UC management to IT administrators focused on other platforms, like Exchange. These statistics reinforce a gap in knowledge within organizations in terms of “who” is responsible for managing, communicating and educating employees on the adopted UC platform within the business and ensuring the highest quality of service if network issues arise.
Quality of experience is a primary roadblock for the business in achieving the full benefits of its UC solution, with 72 percent of respondents in a recent survey noting QoE issues ranging from delay in video sharing, connectivity and dropped calls. Only 35 percent of respondents have a third-party tool that identifies and resolves these issues.
Businesses lack a single source of truth across their UC platforms to compare usage patterns and trends, gain business insights on workforce activities, encourage adoption, speed migrations, or increase ROI. This level of analytics gives each department within the organization valuable insight on how they gain the most value from the UC platform. Dell’s new UC Command Suite addresses this pain-point with its flexible, cross-platform management approach that offers deep-dive analytics and diagnostics, turning data trapped in a business’ communications systems into understandable, usable and actionable insights about workforce activities, business processes and system performance. For example, businesses that are looking to gain insight on high performing sales executives can easily visualize email usage and trend patterns that in turn gives guidance that empowers all sales teams within the organization. UC Command Suite enables organizations to take command of their unified communications by connecting the dots between activity and adoption trends, quality of experience and infrastructure performance and availability, ultimately speeding time to resolution and removing the barriers to adoption.
Dell’s UC Command Suite helps organizations take command of their UC platforms
Messaging remains one of the business world’s most critical means of communication. As new technologies are introduced, the complexity of an organization’s messaging system grows exponentially and so does the valuable data trapped inside, resulting in the need for fast, efficient and accurate business insights and system diagnosis and resolution to inform, improve and protect the business. With centralized analytics and diagnostics, the Dell UC Command Suite gives IT and business users the intelligence needed to increase adoption, speed up migrations, enforce communication policies and meet business objectives. The Dell UC Command Suite is comprised of the following:
- UCCS Analytics - Includes aggregated analytics and insights across Microsoft Exchange and Lync, streamlining the complexity of multiple-platform reporting and helping IT and the business make better decisions regarding their communications systems, workforce activities and business processes. UCCS Analytics supports Microsoft Exchange and Microsoft Lync platforms.
- UCCS Diagnostics – Features diagnostic capabilities that help administrators detect problems within the messaging environment by displaying activity of all messaging components in a single interface – including Exchange Server, Lync Server and Blackberry Enterprise Server – to quickly locate the root-cause of operational issues and assist in the resolution. UCCS Diagnostics supports Microsoft Exchange and Microsoft Lync platforms.
- Dell’s Unified Communications Command Suite is currently available globally. Each UC Command Suite component also is available individually. More information is available here.
- Dell Software solutions are available through the channel.
Brian Hopkins, Forrester Research, Inc., wrote:
“The use of flexible processes, more data, and better analytics means that leading firms can: 1) provide intelligent products and services that are of more value to consumers and provide more information on their usage; 2) plug into their ecosystem better by tapping data from partners, government entities, and data marketplaces; and 3) make better strategic decisions by anticipating and detecting shifts in their market.”1
Curtis Johnstone, senior unified communications product architect, Dell Software, and Lync MVP
“IT is no longer the only part of the organization that needs more data and better analytics on their unified communications platforms. Business leaders require this insight to improve decision making and business outcomes and expect their UC investments to provide better tracking of customer engagements, service level agreements, marketing and sales initiatives, and much more. Dell’s new UC Command Suite with cross-platform analytics and diagnostics delivers the answers the business needs to ensure they are getting the best value from their Microsoft UC solutions by offerings valuable and actionable insights into the workforce activity.”
- Google Hangout: A Discussion on Using, Adopting and Managing Unified Communications
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1 Forrester Research, Inc., “Top Technology Trends To Watch: 2014 To 2016,” by Brian Hopkins, November 4, 2013
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