SAN FRANCISCO--(BUSINESS WIRE)--Westfield San Francisco Centre and Westfield Valley Fair have introduced new guest services using the latest technology that will further enhance the world-renowned shopping experience for locals and tourists alike at two premiere shopping centers in the Bay Area. Guests are now able to text a Westfield Guest Service Ambassador for concierge services, securely charge cell phones for free at multiple stations, and connect live with foreign language interpreters on iPads. Both centers also now accept China UnionPay as a form of payment at Guest Services.
“We’re excited to introduce an additional suite of premium services that offer a customized and convenient shopping experience for shoppers here in the Bay Area,” said Jeff Adams, Senior Director of Customer Service and Marketing, Westfield. “Many of the best ideas come directly from our customers and we’re delighted to introduce these services at each location.”
Westfield properties are notable for their guest service program, Westfield Guest Service, offering friendly, knowledgeable assistance to assure an effortless and enjoyable shopping, dining and entertainment environment. From dinner reservations to transportation assistance, gift suggestions to itinerary planning, and new services, Westfield San Francisco Centre and Valley Fair continue their commitment to perfecting the guest experience. Guest Services at Westfield Valley Fair is located on Level 1 near Nordstrom, and Guest Services at Westfield San Francisco Centre is located on Level 1 near Michael Kors.
New Guest Services
Answers on the Spot is a free service where guests can text a question to a guest service ambassador from anywhere, at any time and receive a response within minutes during mall operating hours. Through this service, shoppers can text questions, make restaurant reservations or receive gift ideas creating a convenient, mobile concierge.
BrightBox Charging Stations are free phone charging stations placed at three central locations in Westfield Valley Fair and Westfield San Francisco Centre. Powered by Brightbox, the stations feature an easy, four-step process on touch screens, charge 95% of all phones including iPhone 5, Legacy iPhone, Android, Blackberry and Windows and have a secure chamber door for your phone’s security.
Language Line offers assistance for non-English speaking shoppers by connecting them to live interpreters via iPads available at Westfield Guest Services. From Mandarin to Spanish, Westfield’s interpreters are available to assist in over 200 languages. This unique service is provided by Language Line Solutions, a company with over 30 years’ experience in translation services.
Both centers are also pleased to now accept China UnionPay, the global leading bankcard organization, as a form of payment at their Guest Services Center. Most retailers at each center accept China UnionPay, however, for those that don’t, guests can purchase a Westfield Gift Card at Westfield Guest Services to continue shopping with ease.
Additionally, Westfield San Francisco Centre will have branded items exclusively for sale, including those featuring its historic 102-foot wide glass dome. Some examples include Dome tote bags, gift boxes, postcards, and Dome themed Westfield gift cards. These items are available for purchase at Westfield Guest Services located on Level 1 near Michael Kors.
A full list of amenities and guest services available at both Westfield San Francisco Centre and Westfield Valley Fair can be found at www.westfield.com/sanfrancisco/services and www.westfield.com/valleyfair/services, respectively.
About Westfield Valley Fair
Located in the heart of Silicon Valley, Westfield Valley Fair is an influential style resource for discerning shoppers. As Northern California’s premier destination for world-class shopping, Westfield Valley Fair is home to more than 240 retailers, including Cartier, Tory Burch, Balenciaga, Prada, Nordstrom, Macy’s, Williams-Sonoma and Pottery Barn. Westfield Valley Fair is conveniently located near the intersection of highways 101, 280, 880 and 87 at 2855 Stevens Creek Boulevard, in Santa Clara, California. Public transit is available to Westfield Valley Fair via The Valley Transportation Authority, including bus routes 23, 36, 60 and 87. Visit www.westfield.com/valleyfair for further details.
About Westfield San Francisco Centre
Located in the heart of San Francisco near Union Square and the city’s renowned cultural attractions, Westfield San Francisco Centre is home to Nordstrom, Bloomingdale's and over 200 shops, restaurants and cafes, as well as San Francisco's largest day spa, Burke Williams Day Spa and Century Theatres. Westfield San Francisco Centre is easily accessible by public transit including BART, Muni or Cable Car. The Centre is located just 20 minutes from San Francisco International Airport on the corner of 5th & Market across the street from San Francisco’s largest parking garage. Valet parking is also available. Visit www.westfield.com/sanfrancisco for further details.