RICHARDSON, Texas--(BUSINESS WIRE)--Vertex Business Services, a recognized leader in utility customer experience management, has appointed David Bieber as its new chairman of the board of directors.
Bieber is a well-known and respected industry veteran, having served as managing partner, North American Utility Practice at Accenture from 2005-2011, and has been dedicated to consulting in the utilities industry for more than 30 years. Under Bieber’s leadership, the capabilities that Accenture brought to its clients were significantly broadened and enhanced. The expansion of services enabled Accenture to deliver incremental value to its clients, and resulted in significant growth in Accenture’s utility consulting and outsourcing business.
Bieber joins Vertex just as the company is expanding its portfolio of services. The market leader in utility customer management outsourcing in North America, Vertex recently launched a fully hosted and managed platform for utility customer experience management.
“I am delighted to be joining the Vertex Board of Directors,” said Bieber. “Over the last several years, customer expectations in the utilities industry have changed dramatically, as has the regulatory environment around customer service. Vertex offers utilities the leadership, the services and the cost advantages that address these challenges head on.”
President of Vertex Business Services Andrew Jornod said, “The addition of David Bieber to our board is a clear signal that we are deepening our commitment to the market. As Vertex evolves our services based on changing demands from utility customers and stakeholders, David’s focus and experience in the industry will be a great asset to Vertex and our clients.”
About Vertex: Focused solely on the utilities industry, Vertex Business Services is a recognized leader in customer experience management. Vertex serves more than 30 million customers for 50 electric, gas and water clients across North America. Employing more than 1,700 dedicated professionals based in 19 Centers of Excellence, Vertex provides a wide range of transformational service solutions to deliver successful outcomes for clients in the areas of BPO and customer management outsourcing, IT applications and services, and consulting and analytics.