NEW YORK--(BUSINESS WIRE)--Chase Mortgage Banker and Round Rock, Texas resident Patricia Eubanks was recently featured in an HGTV.com web video entitled “My New Hometown.”
She relished the opportunity to highlight her own hometown in the video and the joy she gets out of her job. “It’s absolutely just the most fun ever to find someone the perfect home in Round Rock,” said Eubanks.
Her commitment to her customers knows no bounds: “I am available whenever they need me,” Eubanks said. “If they need me after-hours or on weekends I’m available. I want them to know that I’m a 24/7 asset and that I’ll always be there to help them.”
One thing that also helps Eubanks serve her customers’ needs is the My New HomeSM suite of educational materials from Chase, including a mobile app, YouTube Channel, webinars and other online materials. These materials, which can be found at www.chase.com/mynewhome, give homebuyers the power of information, a thing many recent homebuyers felt they lacked during the process of buying their homes according to a recent survey released by Chase.
The “What I Wish I Knew About the Homebuying Process” survey found that 90 percent of homebuyers felt prepared when they bought their home. However, 56 percent wish they had more knowledge about the financial aspects of purchasing a home, including closing, negotiating offers and financing options.
Lisa Foradori, chief marketing officer for Chase Mortgage Banking said that this was the primary reason that Chase is committed to continuously improving, enhancing and updating their materials. “We created our My New Home app, online educational materials and YouTube Channel to give buyers a primer on what to expect.”
Eubanks said technology from Chase can help customers navigate the homebuying process. “The affordability calculator on the My New Home app is great,” she said. “I think it’s important for homebuyers to look at the numbers and make sure the payments they are considering will work for their lifestyle.”
For Eubanks it is this thoughtfulness, as well as plain hard work, that have been the keys to success in her career. “I work hard and have good relationships with my colleagues and with real estate agents,” she said. “My branch colleagues and I work as a team.”
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, small business lending, mortgages, credit cards, auto financing and investment advice. Customers can choose how and where they want to bank: 5,600 branches, 20,000 ATMs, online, mobile and by phone. For more information, go to www.chase.com