NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global customer care provider, today announced that the ContactCenterWorld Awards recognized two site directors with top honors in the Americas Region. ContactCenterWorld is a leading global association for contact center and customer engagement best practices.
Las Vegas Site Director Linda Chambliss received the Gold Medal (First Place) in the Best Contact Center Executive / Director category, and Moncton Site Director Laurie Nouasri was awarded the Silver Medal (Second Place). Chambliss will go on to compete at the World Awards against top executives from EMEA and APAC in November at the 9th annual Global Best Practice Conference, taking place November 10-14 at Vdara and hosted by ContactCenterWorld.com.
“Linda and Laurie have played an important role in Sitel’s success and growth story. Their awards are greatly deserved,” said Sitel’s Chief Human Resources Officer Elsa Zambrano. “Sitel’s outstanding management team, such as Linda and Laurie, foster a people-first culture that breeds exceptional team members to deliver world-class customer experiences every day. It’s through these honored professionals that Sitel delivers on our ‘Experienced Shared’ promise.”
ContactCenterWorld.com is the Global Association for Contact Center & Customer Engagement Best Practices and has a professional membership of 140,000 managers and executives globally. The Top Ranking Performer Awards are the only Global Award program for contact center professionals and is now in its 9th year.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.